Assistant Restaurant GM: Lead Teams & Elevate Guests

Long John Silver's; Grand Rapids (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Long John Silver's in Grand Rapids, MI is seeking an Assistant Restaurant General Manager to lead operations and deliver outstanding guest experiences. You will guide Crew Members, manage shifts, ensure food safety, and drive profitability with smart staffing and waste control.

Ideal candidates bring 3+ months as a Shift Manager, a High School Diploma, reliable transportation, and the energy to thrive in a fast-paced, guest-focused environment while upholding LJS's PIRATE values.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a Shift Manager.

Responsibilities

• Guarantees 100% satisfaction for every guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.

Skills

Leadership

Customer Service

Staff Management

Food Safety

Communication

Problem Solving

Education

High School Diploma

Job description

Long John Silver's in Grand Rapids, MI is seeking an Assistant Restaurant General Manager to lead operations and deliver outstanding guest experiences. You will guide Crew Members, manage shifts, ensure food safety, and drive profitability with smart staffing and waste control.

Ideal candidates bring 3+ months as a Shift Manager, a High School Diploma, reliable transportation, and the energy to thrive in a fast-paced, guest-focused environment while upholding LJS's PIRATE values.