Assistant Restaurant GM: Lead Guest Experience & Team

Workstream; Harlingen (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Long John Silver's is seeking a motivated Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. With over 50 years of history and nearly 500 locations, we foster PIRATE values in every shift, from People First to Excellence, guiding our crew toward delightful, high-quality seafood experiences for families in Harlingen and beyond.

You will drive staffing, safety, and profitability while maintaining a welcoming atmosphere where guests ring the bell on

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months' experience as a Shift Manager.
• 40 hours per week minimum.
• Valid Driver's License required.
• Reliable transportation.
• Willing to work nights and weekends.
• Customer service mindset.
• Ability to work in a fast-paced environment.
• Commitment to timeliness and urgency.

Responsibilities

• Guarantees 100% satisfaction for every guest.
• Resolves customer concerns using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates crew members and management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all crew members and management.
• Delivers a 'come-back quality' experience through outstanding service and flavor.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality.
• Drives profitability by effectively managing product projections and minimizing waste.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Education

High School Diploma or Equivalent

Job description

Long John Silver's is seeking a motivated Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. With over 50 years of history and nearly 500 locations, we foster PIRATE values in every shift, from People First to Excellence, guiding our crew toward delightful, high-quality seafood experiences for families in Harlingen and beyond.

You will drive staffing, safety, and profitability while maintaining a welcoming atmosphere where guests ring the bell on