Assistant Restaurant GM: Lead Team & Guest Experience

Long John Silver's; Elkhart (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Long John Silver's in Elkhart, IN, is looking for an Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences in a fast-paced seafood restaurant.

You will oversee daily operations, ensure food safety and quality, manage staffing and scheduling, coach Crew Members and leaders, and drive profitability while upholding our PIRATE values and commitment to excellent service.

Qualifications

• Must be 18 years of age or older.
• Minimum of 3 months’ experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.
• Must have a Valid Driver’s License.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Skills

Customer Service

Team Leadership

Staff Scheduling

Food Safety

Education

High School Diploma or Equivalent

Job description

Long John Silver's in Elkhart, IN, is looking for an Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences in a fast-paced seafood restaurant.

You will oversee daily operations, ensure food safety and quality, manage staffing and scheduling, coach Crew Members and leaders, and drive profitability while upholding our PIRATE values and commitment to excellent service.