Assistant QSR Manager: Lead Service & Italian Coffee

Eatal; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

and more!

Job summary

Eataly Chicago is seeking an Assistant Quick Service Manager to support the QSR Manager in daily operations, focusing on team development, training, and consistent execution of service, food safety, and coffee production standards.

The role reports directly to the QSR Manager and supervises the QSR staff of service leads, baristas and sales associates. Availability to work onsite with a flexible schedule often including evenings, weekends and holidays.

Qualifications

• 1–3 years of experience in food service or hospitality leadership.
• Serve Safe certification required.
• Hands-on experience in Italian coffee service, Bassett coffee production, and QSR food production.
• Strong training, coaching, and team development focus.
• High-energy, hands-on approach to operations.
• Excellent communication and organizational skills.

Responsibilities

• Actively manage shifts, ensuring smooth service and strong guest experience, supporting execution of daily and weekly QSR operational tasks.
• Supports staffing coverage and real-time labor adjustments, supporting as manager-on-duty as needed.
• Leads onboarding and training of new hires in QSR, including Italian coffee service and Bassett coffee production.
• Ensures all team members are trained on SOPs, food safety standards (Serve Safe), and service protocols.
• Provides ongoing coaching and feedback to elevate team performance and operational execution.
• Assists with inventory counts, ordering, and product organization, emphasizing coffee and specialty beverage production.
• Maintains cleanliness, organization, and compliance across all QSR areas.
• Fosters a positive, accountable, and team-oriented environment.
• Supports employee engagement, retention, and training initiatives.
• Performs other duties as required or assigned

Skills

Team leadership

Customer service

Operations management

Education

Serve Safe certification

Job description

Eataly Chicago is seeking an Assistant Quick Service Manager to support the QSR Manager in daily operations, focusing on team development, training, and consistent execution of service, food safety, and coffee production standards.

The role reports directly to the QSR Manager and supervises the QSR staff of service leads, baristas and sales associates. Availability to work onsite with a flexible schedule often including evenings, weekends and holidays.