Assistant Quick Service (QSR) Manager - Eataly Chicago

Eataly North America; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Employee discounts

Job summary

Eataly North America is seeking an Assistant Quick Service (QSR) Manager for our Chicago location. The role focuses on supporting the QSR Manager in daily operations, team development, training, and ensuring consistent service, food safety, and coffee production standards.

You will supervise QSR staff, lead onboarding, manage shifts, and contribute to inventory and SOP adherence. Strong leadership, communication, and hands-on coffee service experience are essential.

Qualifications

• 1-3 years of experience in food service or hospitality leadership.
• Serve Safe certification required.
• Hands-on experience in Italian coffee service and QSR production.

Responsibilities

• Actively manage shifts for smooth service and guest experience.
• Support staffing coverage and real-time labor adjustments.
• Lead onboarding and training of new hires in QSR and coffee service.
• Ensure training on SOPs, food safety standards, and service protocols.
• Provide coaching to elevate team performance and operational execution.
• Assist with inventory counts, ordering, and product organization, especially coffee and beverages.
• Maintain cleanliness and compliance across QSR areas.
• Foster a positive, team-oriented environment and support engagement initiatives.

Skills

Leadership

Staff training

Communication

Organizational skills

Coffee service

Education

Serve Safe certification

Tools

Espresso machine operation

Cash register

Job description

Assistant Quick Service (QSR) Manager - Eataly Chicago

Full-time

Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Assistant QSR Manager supports the QSR Manager in daily operations, focusing on team development, training, and consistent execution of service, food safety, and coffee production standards. Reports directly to the QSR Manager and supervises the QSR staff of service leads, baristas and sales associates.

• Actively manage shifts, ensuring smooth service and strong guest experience, supporting execution of daily and weekly QSR operational tasks
• Supports staffing coverage and real-time labor adjustments, supporting as manager-on-duty as needed
• Leads onboarding and training of new hires in QSR, including Italian coffee service and Bassett coffee production
• Ensures all team members are trained on SOPs, food safety standards (Serve Safe), and service protocols
• Provides ongoing coaching and feedback to elevate team performance and operational execution.
• Assists with inventory counts, ordering, and product organization, emphasizing coffee and specialty beverage production
• Maintains cleanliness, organization, and compliance across all QSR areas
• Fosters a positive, accountable, and team-oriented environment
• Supports employee engagement, retention, and training initiatives
• Performs other duties as required or assigned
• 1-3 years of experience in food service or hospitality leadership
• Serve Safe certification required
• Hands-on experience in Italian coffee service, Bassett coffee production, and QSR food production
• Strong training, coaching, and team development focus
• High-energy, hands-on approach to operations
• Excellent communication and organizational skills.

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, and cash register

Compensation

• Compensation for this role is USD $60,000-$65,000 annually
• This position has been posted to fill a current vacancy
• Paid Time Off
• 401K with match
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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