Assistant Property Manager — Tenant Experience & Ops

Meritus Property Group; Tacoma (WA); On-site; USD 42,000 - 66,000; Full time

Job summary

Meritus Property Group in Tacoma, WA is seeking an Assistant Property Manager to support the Property Manager in daily operations of a residential portfolio. You will handle tenant inquiries, conduct tours, prepare leases, collect rent, and enforce lease terms while mentoring leasing staff to ensure an outstanding tenant experience.

The role emphasizes customer service, lease enforcement, record-keeping, and collaboration with leasing staff to ensure a smooth tenant experience in a multi-family

Qualifications

• Previous experience in property management required, Lease-Up experience preferred.
• Familiarity with Section 8, LIHTC, and Fair Housing regulations is a plus.
• Ability to handle conflict management and resolve tenant issues effectively.
• Proficient in office software applications (e.g., Microsoft Office, Google Suite)
• Experience with contract negotiation is beneficial.
• Accurate data entry skills for maintaining tenant records and financial transactions.

Responsibilities

• Assist the Property Manager in daily operations and management of assigned residential properties.
• Handle tenant inquiries and provide excellent customer service.
• Conduct property tours and show available units to prospective tenants.
• Process applications, conduct background checks, and verify income eligibility.
• Prepare lease agreements and ensure all necessary documents are completed accurately.
• Collect rent payments and maintain accurate records of financial transactions.
• Coordinate maintenance requests and ensure timely resolution of issues.
• Enforce lease terms and handle tenant disputes or conflicts.
• Maintain organized files and documentation related to property management.

Skills

Conflict management

Customer service

Data entry

Microsoft Office

Google Suite

Contract negotiation

Tools

Microsoft Office

Google Suite

Job description

Meritus Property Group in Tacoma, WA is seeking an Assistant Property Manager to support the Property Manager in daily operations of a residential portfolio. You will handle tenant inquiries, conduct tours, prepare leases, collect rent, and enforce lease terms while mentoring leasing staff to ensure an outstanding tenant experience.

The role emphasizes customer service, lease enforcement, record-keeping, and collaboration with leasing staff to ensure a smooth tenant experience in a multi-family