Assistant Property Manager (1429 - Richmond, Virginia)

Drucker + Falk, LLC; Richmond (VA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Growth potential

Paid time off

Health insurance

401K

Job summary

Drucker + Falk, LLC is seeking an Assistant Property Manager in Richmond, VA to support the Property Manager with daily operations, show apartments, process applications, and coordinate move-ins/move-outs. You will help maintain resident files, renewals, and marketing efforts, while ensuring excellent customer service.

The role requires basic housing or retail experience, strong communication, and familiarity with property management practices.

Qualifications

• Must have reliable customer service experience in property or retail settings.
• Strong communication and interpersonal skills.
• Knowledge of leasing practices and marketing is beneficial.

Responsibilities

• Assist the Property Manager in daily operations.
• Show apartments and process resident applications.
• Handle move-ins and move-outs and maintain resident files.
• Prepare lease renewal packets and coordinate with the Property Manager.
• Process maintenance requests and respond to resident concerns.
• Maintain advertising and website content and coordinate outreach marketing.

Skills

Customer service

Sales

Communication

Yardi

Education

4-year Degree

2-year Associates Degree

Tools

Yardi

Job description

RESIDENCES AT RICHMOND TRUST

Weekend hours: Rotating Saturdays 9AM - 5PM

Under the supervision of the Property Manager, the Assistant Property Manager is responsible for assisting in all areas defined as a part of the Property Manager job description. Primary responsibilities include ensuring that the community generates a satisfactory cash flow and that the property is maintained in accordance with Drucker + Falk standards and assures customer satisfaction.

Duties will be performed following company procedures and in accordance with EHO and EEO regulations and guidelines. Perform additional duties as assigned.

Essential Duties and Responsibilities

The Assistant Property Manager should be capable of managing the community in the temporary absence of the Property Manager. This includes being able to perform all functions which are included in the Property Manager's job description, or as directed by the Property Manager.

• In the absence of the Property Manager, the APM is in charge of the office and shall become responsible for all monies pertaining to the community and must ensure daily bank deposits are made.
• Show apartments and process applications for prospective residents.
• Handle and coordinate all details of move-ins and move-outs.
• Prepare and maintain resident files according to company policies.
• Initiate the lease renewal process and forward completed packets to the Property Manager for approval.
• Process maintenance service requests.
• Actively participate in maintaining good resident relations in the community.
• Prepare weekly traffic/renewal status reports.
• Keep the advertising and websites file up to date.
• Cooperate with other departments within the company.
• Handle any other special assignments which may be given from time to time by the Property Manager or Regional Property Manager.
• If there is more than one Assistant Property Manager at a site, the Property Manager will designate the Assistant Property Manager who will be in charge of the property in the Property Manager's absence.
• Perform Outreach Marketing as directed by Property Manager/Regional Property Manger.
• Follow-up on prospective rental leads/visitors.
• Process Accounts Payable and Accounts Receivable as instructed.
• Performs other duties as assigned.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external).

Qualifications

Must have one or more of the following:

• 4-year Degree
• 2-year Associates Degree
• 2 years' work experience in retail sales or customer related service

Other Qualifications

• Professional Appearance
• Detailed oriented individual with excellent interpersonal skills
• Knowledge of apartment rental and collection practices
• Excellent customer service skills as well as sales and marketing skills
• Organizational and multi-tasking skills
• Ability to work well with others and ability to work independently
• Strong written and verbal communication skills
• Yardi expertise preferred

Certificates, Licenses, Registrations

Current driver's licensesARM or CAM preferred

Other Skills and Abilities

Knowledge of Residential Property Management

Position offers outstanding growth potential, paid sick leave, vacation and holidays, health, dental, life insurance, and 401K participation.

Equal Opportunity Employer. Drug-Free Workplace.