Assistant Property Manager

The Douglaston Companies; New York (NY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health benefits including medical, dental & vision plans

401(k), FSA & HSA availability

Paid vacation, holidays, and sick days

Tuition & certification reimbursement

Hybrid work schedule

Job summary

The Douglaston Companies is looking for an Assistant Property Manager in New York, New York. In this role, you will answer calls from residents, maintain organized office space, and support the Property Manager in various administrative tasks. A strong emphasis is placed on customer service and organizational skills.

We offer a competitive salary of $60,000 - $65,000 annually, along with a comprehensive benefits package including health insurance, 401(k) plans, and paid time off.

Qualifications

• 2-5 years’ experience in an administrative role within a Property Management office or related field.
• Strong customer service experience is essential.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Previous Yardi experience or Property Management Software required.
• Strong organizational skills with attention to detail.

Responsibilities

• Answer phone calls from residents, vendors, and agencies.
• Create and maintain work orders for the property.
• Serve as first point of contact for resident inquiries.
• Assist Property Manager with inspections and move-out paperwork.
• Maintain monthly extermination reports.

Skills

Customer Service Experience

Organizational Skills

Bilingual (Spanish/English)

Proficient in Microsoft Office Suite

Yardi or Property Management Software

Job description

Assistant Property Manager

We’re excited to announce an opportunity for an Assistant Property Manager to join our dynamic team.

Responsibilities

• Answer phone calls from residents, vendors, agencies
• Maintain organized office space and assist in ordering required supplies, as per PM & RM
• Assist leasing department to obtain all necessary documents to maintain resident files
• Create and maintain work orders for the property
• Serve as first point of contact for resident walk-ins
• Liaison between residents, maintenance staff, vendors, and management
• Assist with resident inquiries pertaining to rent payments and charges
• Ensure residents are responded to promptly and within 24 hours of requests
• Provide administrative support to Property Manager and Resident Manager
• Assist & support all team members in required trainings and scheduling
• Assist Property Manager and Resident Manager in walking vacant apartments and ensure all apartments are prepared for move-in
• Coordinate move ins, move outs and tenant files with main office
• Process move-outs: including scheduling move-out inspection, complete move-out paperwork and upload all required documents to Yardi and then notify PM & VP
• Monitor and update building/s parking space files; oversee parking leases, upload documents, updated vehicle information, update appropriate parking spaces, and enter parking charges
• Maintain monthly extermination reports
• Assist leasing/compliance department in obtaining all necessary documents; lease renewals, annual recertifications, annual student certifications, and general leasing notices
• Complete other tasks & special projects as required by management

Qualifications

• 2-5 years’ experience in an administrative role within a Property Management office or related field
• Bilingual in Spanish/English preferred
• Strong customer service experience
• Proficient with Microsoft Office Suite (word, excel and outlook)
• Previous Yardi experience or Property Management Software required
• Ability to work on and complete multiple projects in a timely matter
• Strong organizational skills with attention to detail
• Self-starter who can work independently and as part of a team

Salary

$60,000 - $65,000 Annually

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

Benefits

• Health benefits package including medical, dental & vision plans
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life insurance (basic- with option to purchase more); paid leave & disability programs
• Pet insurance for our furry family
• Mental health resources, such as counseling, are available to our team members
• Time off- Paid Vacation time, Paid Holidays, Paid Sick days
• Employee Referral Program
• Tuition & certification Reimbursement
• Hybrid work schedule with 4 days in office and 1 day remote (subject to your work location and role)

Diverse candidates are encouraged to apply! The Douglaston Companies is proud to be an inclusive Equal Opportunity Employer, committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination based on any legally protected status or protected characteristic, including, but not limited to an individuals sex, race, color, ethnicity, ancestry, national origin, age, religion, gender identity or expression, sexual orientation, genetic information, medical condition, disability, marital status, caregiver status, pregnancy, citizenship, military or veteran status.