Resident Manager

The Douglaston Companies; New York (NY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health benefits package

401(k) plan

Paid vacation and holidays

Tuition reimbursement

Job summary

The Douglaston Companies is seeking a Superintendent in Brooklyn, NY to oversee the maintenance staff and ensure effective property management. The ideal candidate will have 3-5 years of experience, strong leadership skills, and knowledge of various mechanical systems. Responsibilities include diagnosing issues, conducting inspections, and providing exceptional customer service to residents.

The role includes a competitive salary and a comprehensive benefits package, such as health insurance, retirement plans, and support for mental well-being. The position fosters a hybrid work schedule.

Qualifications

• 3‑5 years of experience as a superintendent in a rental building.
• Knowledge of city, state, and federal programs and regulations.
• Ability to create and analyze budgets and quarterly reports.

Responsibilities

• Supervise building staff and assign work.
• Diagnose and repair HVAC, electrical, plumbing, and mechanical issues.
• Conduct inspections and address safety hazards.

Skills

Customer service orientation

Leadership skills

Proactive problem solving

Communication skills

Organizational skills

Tools

Paycom

Yardi

HappyCo

Job description

Job Details

Location: Edge Community Apartments – Brooklyn, NY 11249

Salary: $70,000 - $75,000 per year

Responsibilities

• Supervise building staff members including assigning work, coaching and developing staff, hiring and disciplinary actions.
• Diagnose and repair problems in areas such as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, water features, and waste management systems.
• Collaborate with property management and fellow maintenance team members to coordinate repairs, maintenance schedules and unit turns.
• Conduct regular inspections to identify potential safety hazards and promptly address them. Ensure compliance with safety regulations and report concerns to the Property Manager.
• Inspect property mechanical systems daily; immediately address safety issues with management.
• Provide excellent customer service to residents, addressing their maintenance needs with a friendly and approachable attitude. Be a responsive and reliable point of contact for all maintenance inquiries.
• Assist in the preparation of staff work and preventive maintenance schedules, daily rounds, as well as maintain an inventory of supplies and tools sufficient for providing the appropriate level of service.
• Conduct routine preventative maintenance activities in partnership with supervisor.
• Maintain workplace safety policies and standards.
• Perform or schedule move‑out inspections for vacating tenants.
• Inspect property mechanical systems and grounds; immediately address safety issues with management.
• Work with Property Manager on various reports, such as incident and management reports.
• Collaborate with construction and development departments.
• Submit daily recaps to upper management.
• Perform other duties as assigned by management.

Qualifications

• 3‑5 years superintendent experience in a rental building.
• Working knowledge of city, state and federal programs and regulations (not critical).
• Experience with repairs, maintenance, mechanicals.
• Must be able to effectively communicate and interface with all levels of management, residents, vendors, leasing, accounting and collection departments.
• Able to communicate via email, Word and Excel programs.
• Must be able to create and analyze budgets and quarterly management reports.
• Must have excellent organizational skills.
• Strong leadership with a proactive approach to problem solving.
• Customer service oriented with the ability to keep calm in stressful situations.
• Must be able to respond quickly to emergencies such as gas, fire and flood.
• Experience with Paycom, Yardi and HappyCo.
• Standpipe, sprinkler and FACP licenses a plus.
• Bilingual a plus.

Benefits

• Health benefits package including medical, dental and vision plans.
• Financial wellness perks such as 401(k), FSA & HSA, employer‑paid life insurance with option to purchase more; paid leave & disability programs.
• Pet insurance.
• Mental health resources such as counseling.
• Paid vacation time, paid holidays, paid sick days.
• Employee referral program.
• Tuition and certification reimbursement.
• Hybrid work schedule with 4 days in office and 1 day remote (subject to work location and role).

Diverse candidates are encouraged to apply. The Douglaston Companies is a proud equal‑opportunity employer, committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination based on any legally protected status or characteristic.