Assistant Property Manager

East Lake Management; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

East Lake Management is seeking an Assistant Property Manager to support daily operations of a high-rise residential community in Chicago. The role focuses on leasing, tenant relations, rent collection, maintenance coordination, and unit turnovers, with a strong emphasis on customer service and professional presentation.

You will work independently while coordinating with vendors, managing files, and preparing reports on occupancy and performance, ensuring standards of service, curb appeal, and

Qualifications

• 3–5 years of residential, condominium, or high-rise property management experience
• Proficiency in Microsoft Office Suite, including Word and Excel.
• Experience with property management software platforms (YARDI) preferred
• Exceptional organizational, communication, and problem-solving abilities

Responsibilities

• Rent Collection & Delinquency Management: collecting monthly rent payments and monitoring tenant balances
• Leasing & Occupancy: market available units, respond to lease inquiries, process applications, coordinate turnovers
• Maintenance Coordination: track work orders, coordinate vendors, assist preventative maintenance
• Property Operations & Administration: maintain tenant files, prepare reports, manage daily operations
• Position Expectations: professionalism, punctuality, exceptional communication, and travel locally as needed

Skills

Customer service

Administrative skills

Team leadership

Professionalism

Tools

YARDI

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Property Manager

Full Time Chicago, IL, US

4 days ago Requisition ID: 1160

Salary Range: $50,000.00 To $60,000.00 Annually

Job Posting Title Assistant Property Manager

Job Description

Assistant Property Manager

We are seeking a motivated and organized Assistant Property Manager to support the daily operations of a residential/commercial property. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage leasing, tenant relations, rent collection, maintenance coordination, and unit turnovers in a fast-paced environment. This position requires a professional, customer-service-oriented individual who can work independently while supporting overall property operations and resident satisfaction.

Key Responsibilities

Rent Collection & Delinquency Management

• Responsible for collecting monthly rent payments and monitoring tenant balances both for residential and commercial tenants
• Follow up on delinquent accounts through calls, emails, and notices

Leasing & Occupancy

• Assist with marketing available units and scheduling property tours
• Respond to lease inquires and manage lead flow with prospective tenants
• Process rental applications, background screenings, and lease paperwork
• Coordinate unit turnovers between move-outs and new move-ins, including inspections, damage assessments, and scheduling necessary repairs or vendor services
• Ensure vacant units are cleaned, maintained, and fully rent-ready in accordance with company standards prior to occupancy

Maintenance Coordination

• Monitor and track work orders from submission through completion while maintaining quality control standards
• Coordinate maintenance requests and schedule vendors or maintenance staff to ensure timely service completion
• Assist with preventative maintenance programs, routine inspections, and overall property upkeep
• Identify and report building, safety, and operational issues while helping ensure prompt resolution
• Deliver an elevated resident experience through exceptional customer service, professionalism, and responsiveness
• Address resident concerns with discretion, urgency, and effective problem-solving

Property Operations & Administration

• Maintain organized tenant files, lease documentation, property records, and ensure compliance with company policies and fair housing regulations
• Assist with invoice processing, vendor communication, budgeting support, and other day-to-day administrative operations
• Prepare and track reports related to occupancy, delinquency, leasing activity, maintenance, and overall property performance
• Manage the daily operations of a high-rise residential community, ensuring the property is maintained to the highest standards
• Conduct routine property inspections to ensure company standards, curb appeal, cleanliness, and operational excellence are consistently maintained

Position Expectations

• Demonstrate professionalism, discretion, and a hospitality mindset at all times
• Maintain consistent attendance, punctuality, and responsiveness
• Exhibit polished written and verbal communication skills with residents, ownership, staff, and vendors
• Maintain professional business attire and executive presence
• Ability to prioritize multiple responsibilities independently in a fast-paced environment
• Flexibility to respond to after-hours emergencies when required
• Reliable transportation and ability to travel locally as needed

Qualifications

• 3–5 years of residential, condominium, or high-rise property management experience required
• Proven experience in hospitality, resident relations, and team leadership
• Strong administrative and customer service background
• Proficiency in Microsoft Office Suite, including Word and Excel
• Experience with property management software platforms (YARDI) preferred
• Exceptional organizational, communication, and problem-solving abilities

Preferred Candidate Profile

The ideal candidate is proactive and detail-oriented that thrives in a residential environment and understands the importance of customer service, operational excellence, and resident satisfaction. They possess the professionalism, emotional intelligence, and leadership capabilities necessary to successfully assist in the management a high-end residential community while maintaining the highest standards of service and presentation.