Assistant Property Manager I

Red Tail Residential, LLC; Madison (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Life insurance

Employee discounts

Job summary

Red Tail Residential, LLC is seeking an Assistant Property Manager to support daily operations and collaborate with the Property Manager to deliver exceptional resident service. The role blends leasing, collections, administration, and policy compliance to ensure a smooth, compliant living experience.

The position demands strong customer service, leasing background, and attention to detail, with eligibility for a full-time schedule including weekends as needed.

Qualifications

• High school diploma or equivalent required.
• CPM, CAM, RMP, or CMCA certifications preferred but not required.
• Minimum of two years of residential property management experience in multifamily.
• Minimum of two years of residential leasing experience.

Responsibilities

• Provide excellent customer service to residents, prospects, and vendors.
• Show, lease, and move in prospective residents.
• Update unit availability daily and process rental applications promptly.
• Receive, record, and process collections.
• Assist with moving-out inspections and deposit accounting.
• Maintain resident files and documentation.
• Manage calendars for move-ins and ensure apartments meet move-in standards.
• Address resident concerns and escalate when needed.
• Adhere to policies, procedures, and standards.
• Perform additional tasks as assigned by Supervisor.

Skills

Customer service

Communication

Time management

Organizational skills

Administrative accuracy

Sales & leasing

Leadership

Collections

Fair Housing laws

Education

High school diploma or equivalent

CPM/ CAM/ RMP/ CMCA certifications preferred

Tools

Yardi

Voyager

Entrata

LRO

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Title: Assistant Property Manager

Company: Red Tail Residential, LLC

Location: ReNew Madison – WI

Status: Full-Time

Supervisor: Community Manager, Multi-Site Community Manager, Area Support Community Manager, or Senior Community Manager

Benefits

We offer a competitive compensation package based on experience and qualifications, along with fully company-paid employee health insurance, vacation and sick leave, paid holidays, and life insurance for full-time employees! Every employee gets access to exclusive discounts just for being part of the team!

Position Summary

The Assistant Property Manager supports daily property operations and works closely with the Property Manager to ensure exceptional customer service, smooth administrative processes, accurate financial records, and a positive living experience for residents. This role combines customer service, leasing, collections, administrative tasks, and compliance with company policies.

Key Responsibilities

• Provide excellent customer service to residents, prospects, and vendors.
• Conduct market surveys and assist with competitive analysis.
• Show, lease, and move in prospective residents.
• Update unit availability daily and process rental applications promptly.
• Receive, record, and process collections according to company standards.
• Assist with collecting past-due balances from former residents.
• Process maintenance work orders and support maintenance coordination.
• Maintain complete and accurate resident files and documentation.
• Manage calendars for scheduled move-ins and ensure apartments meet move-in standards.
• Address and resolve resident concerns; elevate issues to the Property Manager when needed.
• Conduct move-out inspections and prepare deposit accountings (with Property Manager approval).
• Maintain financial and account records including NSF transactions, concessions, rent increases, and adjustments.
• Provide clerical and phone support as needed.
• Adhere to company policies, procedures, and operational standards.
• Perform additional tasks or duties as assigned by Supervisor.

Special Requirements

Physical Demands

• Regularly required to sit, stand, walk, talk, hear, and use hands, arms, legs, and back.
• Occasional climbing may be required.
• Must be able to use close and distance vision, color vision, depth perception, and adjust focus.
• Ability to work at a computer and talk on the phone for extended periods.
• Must be able to detect auditory and visual alarms.
• Ability to work extended/flexible hours, including weekends, as needed.

Attendance & Schedule

• Full-time position requiring consistent attendance.
• Requires weekends, some nights, and occasional holidays.
• Regular participation in company functions and events is required.

Essential Skills & Competencies

• Strong customer service orientation
• Excellent communication skills
• Ability to handle high-stress situations effectively
• Time management and strong organizational skills
• Administrative accuracy and attention to detail
• Strong sales and leasing background
• Effective leadership qualities
• Superior collection skills
• Knowledge of state Fair Housing laws

Qualifications

Education

• High school diploma or equivalent required
• CPM, CAM, RMP, or CMCA certifications preferred but not required

Professional Experience

• Minimum of two years of residential property management experience in the multifamily industry
• Minimum of two years of residential leasing experience

Computer Skills

• Intermediate computer and internet proficiency
• Intermediate knowledge of Microsoft Word, Excel, and Outlook
• Preferred experience with: LRO, Entrata, Resident Check
• Must have experience with: Yardi, Voyager

Learning and Development

• Commitment to ongoing training and professional growth through company education programs
• Ability to perform intermediate mathematical calculations and use property management software proficiently

Northshore Personnel Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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