Assistant Property Manager - South Shore and Hyde Park Neighborhood

TLC Management Co.; Chicago (IL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life, Critical Illness, and Accident

HSA and FSA

Wellness Program

Short-term disability insurance

Employer-Paid Life Insurance Benefit

Employer-Paid Long-Term Disability

Paid Vacation and paid time off

13 paid holidays

Birthday/work anniversary time off

Volunteer days

Maternity leave benefit

401(k) with employer match

Employee Assistance Program

Team-building outings

Continuing Education and Development

Career growth opportunities

Job summary

TLC Management LLC in Chicago, IL is seeking an Assistant Property Manager to support the Property Manager in daily operations of a residential community. You will help with occupancy, maintenance, marketing, retention, and resident ledgers while maintaining excellent customer service.

The role requires 3+ years of experience in residential property management, strong organizational and communication skills, and the ability to work Saturdays.

Qualifications

• 3+ years of experience as an Assistant Property Manager in residential property management.
• Proactive, organized and detail-oriented with strong customer service.
• Ability to manage multiple tasks and work with a team to achieve goals.

Responsibilities

• Assist in managing occupancy, appearance and maintenance goals.
• Assist with marketing, inquiries and show conversions.
• Prepare and execute lease agreements accurately.
• Walk apartments to ensure move-in readiness and report issues.
• Support retention with professional resident service and follow-up calls.
• Host resident appreciation events and manage rent collection and ledgers.
• Coordinate maintenance service requests and site walkthroughs.
• Oversee move-outs and train leasing staff when needed.
• Attend trainings and complete courses as assigned.

Skills

Customer service

Communication

Interpersonal skills

Team player

Organizational skills

Attention to detail

Tools

Microsoft Office

Property management software

Job description

Location: Chicago, IL - South Shore and Hyde Park Neighborhood

Job Summary

We are looking for a dedicated, customer-focused Assistant Property Manager to join our team in Chicago, IL. In this role, you will provide vital support to our Property Manager in the day-to-day operations of our residential community. This support includes building positive relationships with prospective and current residents, assisting with overseeing all aspects of the property’s maintenance, marketing, retention, and occupancy goals and managing resident ledgers, delinquency, and collection efforts.

This position pays $24 to $28 per hour, depending on your experience, and includes the chance to earn a quarterly bonus.

What we offer you:

• Medical, Dental, and Vision Insurance
• Life, Critical Illness, and Accident Insurance
• HSA and FSA
• Wellness Program
• Short-term disability insurance
• Employer-Paid Life Insurance Benefit
• Employer-Paid Long-Term Disability Benefit
• Paid Vacation and paid time off
• Thirteen (13) paid holidays.
• Paid time off for your birthday and work anniversary
• Two (2) volunteer days to support your favorite charitable organizations
• Paid maternity leave benefit
• 401(k) with a generous employer match
• Employee Assistance Program
• Fun team-building company outings
• Continuing Employee Education and Development
• Opportunities for career growth.

Key Responsibilities

• Assist in managing all aspects of the property’s occupancy, appearance, and maintenance goals
• Assist with marketing, handling prospect inquiries and converting calls to shows and rentals
• Follow the company’s policies and procedures regarding the processing of rental applications
• Accurately prepare and execute lease agreements
• Ensure that apartments are move-in ready by walking units prior to the scheduled move-in date
• Assist with the property’s retention goals by providing our residents professional, proactive service, addressing resident concerns timely and making follow-up calls
• Assist with hosting regular resident appreciation functions and other events
• Manage rent collection, post payments timely, review resident ledgers and serve eviction notices per company policy as needed
• Assist with the scheduling, monitoring and follow up of maintenance service requests
• Walk the property, common areas, model units and grounds daily to ensure cleanliness and report any unsafe conditions to maintenance personnel
• Oversee and follow company procedures during move-outs
• Assist with on-going training of leasing staff when needed
• Attend all training classes and complete all learning courses assigned timely
• Performing any other tasks as directed by the Property Manager or VPO

Requirements

• Must be able to work Saturdays.
• 3+ years of experience as an Assistant Property Manager in the residential property management industry
• Ability to work with a team to reach the property’s goals
• Professional manner and appearance
• A proactive approach, excellent organizational skills and strong attention to detail
• Exceptional customer service, communication, and interpersonal skills
• Knowledge of effective marketing, sales and closing techniqu
• Proficient with Microsoft Office and property management software.
• Ability to manage multiple tasks and prioritize effectively.

ABOUT US

TLC Management is a Chicagoland-based company that exclusively owns, operates, and manages each of its residential communities. Our commitment to our residents includes adhering to high-quality standards to provide them with much more than a rental apartment but a genuine sense of community and exemplary customer service. We continually strive to meet or exceed our residents' expectations by providing well-maintained properties, desirable locations, and responsive service. Our company culture is to not only provide TLC to our residents but also to commit to ongoing training and professional development for our team. It is also important to us that our team members feel that TLC is a safe space where they can express their ideas and share suggestions of how we can continually evolve into a better employer and best suit their needs.

TLC Management Co. provides equal employment opportunities for all, regardless of race, color, religion, sex, national origin, age, disability or any other legally protected classification. Our company's policy is to hire and promote the most qualified applicants and to comply with all federal, state and local equal employment opportunity laws.