Assistant Program Manager - Residential (Mental Health)

Bay Cove Human Services, Inc.; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in human services is seeking an Assistant Program Manager to support individuals facing mental health challenges. This role focuses on providing compassionate care and leadership in program administration, ensuring high-quality support in a group living environment. The successful candidate will collaborate with a multidisciplinary team, utilize evidence-based practices, and contribute to the mission of empowering individuals towards greater independence. Join a dedicated team committed to making a difference in the lives of those we serve, and help foster a supportive community where everyone can thrive.

Qualifications

• Bachelor's degree in Psychology or related field preferred.
• 1+ years of experience with individuals facing severe mental health issues.

Responsibilities

• Assist the Program Manager in daily administration of group living environments.
• Provide direct intervention and support to individuals with mental health challenges.

Skills

Verbal Communication

Written Communication

Time Management

Organizational Skills

Intervention Techniques

Education

Bachelor's Degree in Psychology

High School diploma or GED

Tools

Windows

Microsoft Word

Google Apps

Job description

Boston, MA, USA Req #2957

Monday, March 17, 2025

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.

Job Summary:

As a member of the multidisciplinary ACCS Integrated Team, the Assistant Program Manager assists the Program Manager in providing for the day to day administration of a group living environment or a supported independent environment for adults challenged with mental health issues. The Assistant Program Manager provides direct intervention with Persons as well as providing modeling to the Engagement Partners regarding the implementation of interventions. In the absence of the regularly assigned program manager, the Assistant Program Manager will be responsible for providing program leadership. The Assistant Program Manager contributes to Bay Cove’s mission by partnering with Persons to work towards personal goals in order to achieve greater independence and improved quality of life.

This is a non-exempt position.

Schedule: Sunday - Thursday 4pm-12am

Supervisory Responsibilities:

At the discretion of the ACCS Program Manager

Essential Functions of the Position:

• Assists the Program Manager in guiding program culture by demonstrating leadership in how overall engagement with Persons occurs by knowledgeably incorporating the practices and philosophies of evidence-based practices such as Stages of Change, Motivational Interviewing, Harm Reduction, Seeking Safety, Trauma Recovery and Empowerment Model (TREM) into program culture.
• Utilizes recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.
• Participates on the Engagement Team of assigned persons as directed by the ACCS Clinical Supervisor.
• Collaborates with Care Coordination Entities and other providers to ensure access to appropriate medical, clinical, self-help, and peer modalities during times of crisis, care transitions, other life transitions and changes in health status.
• Provides skilled shift coverage and supervision of staff, including weekends and awake overnights, as scheduled by the supervisor.
• Contributes to the overall functioning of the Integrated Team by sharing in the administrative responsibilities as assigned.
• Oversees staff scheduling in the absence of the Program Manager, including coordinating relief coverage for the program. Maintains a pool of qualified relief staff. Orients and trains relief staff.
• Provides oversight for all financial and budgetary procedures including petty cash, client finances, and payroll in the absence of the Program Manager.
• Serves as the medication officer for the program, providing oversight of the Medication Administration Program (MAP) and periodic medication administration.
• Maintains accurate programmatic documentation such as fire drills, emergency reports, transportation sheets, daily logs, progress notes, teaching programs, and any other documentation as assigned by the Program Manager.
• Performs other household maintenance and cleaning tasks which have been designated as shift responsibilities and as assigned by the Program Manager.
• Collaborates with Program Manager to identify staff performance issues, formulate corrective action plans, train/coach staff, and regularly reassess staff performance.

Requirements for the Position:

• A Bachelor’s Degree in Psychology, Social Work, or a related area preferred; High School diploma or GED required.
• At least one year of experience working with individuals diagnosed with severe mental health issues required.
• Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing.
• Professional writing and verbal communication skills.
• High degree of personal organization, attention to detail, and time management skills.
• Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
• Department of Public Health certification in medication administration required within 3 months of hire.
• CPR and First Aid certification required within 3 months of hire.
• Ability to go up and down stairs to monitor clients on multiple floors and physical capacity to assist people with mobility impairments as needed.
• Use of personal cellular telephone for work communication.
• Valid driver's license.
• Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.