Assistant Practice Manager

Triangle Family Dentistry; Morrisville, Northern (NC, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Triangle Family Dentistry in Morrisville, NC, is seeking an Assistant Practice Manager to support day-to-day operations and ensure the office runs smoothly with a strong, collaborative team. The APM acts in place of the Practice Manager when needed and helps manage staff, training, and patient concerns.

Ideal candidates bring 2–3 years of supervisory experience in dentistry, a solid grasp of dental terminology and office procedures, and proven leadership and communication abilities to drive

Qualifications

• Bachelor's or Associate's Degree preferred or equivalent combination of education and experience.
• A minimum of one year of experience in a dental or related field.
• 2 - 3 years of supervisory/management experience in a dental or similar field.
• Knowledge of dental terminology.
• Knowledge of dental office procedures.
• Knowledge of insurance plans and claims processing.
• Knowledge of MS Office 365.
• Demonstrated effective leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results.
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.

Responsibilities

• Foster a strong working relationship among staff and assist the Practice Manager to address concerns.
• Work with Practice Manager on recruitment, training, onboarding, staff development, retention, and performance management.
• Ensure key performance metrics for managing a practice; forecast results; meet or exceed budget and production expectations; balance financial data and records; support audits.
• Respond efficiently to patient and doctor needs and inquiries.
• Ensure the delivery of quality dental care to patients.
• Ensure all areas of the practice are customer-ready.
• Monitor scheduling to effectively schedule staff.
• Assist with HR and payroll documentation and accuracy of time sheets.
• Lead regular staff meetings and daily huddles; promote communication and provide updates.
• Resolve patient issues in accordance with company policies and procedures.
• Perform additional tasks to achieve practice goals.
• Serve as on-site HIPAA contact person.
• Audit daily follow-ups and track missing items.
• Support marketing activities to attract new patients and promote services.
• Provide marketing support by serving as a media liaison and updating web pages/social media.
• Learn from the Practice Manager and perform Practice Manager tasks when needed.
• Participate in educational opportunities and professional networking.

Skills

Leadership

Communication

Training

Interpersonal skills

Presentation skills

Education

Bachelor's or Associate's Degree

Tools

MS Office 365

Job description

Triangle Family Dentistry - Morrisville, 3607 Davis Dr., Morrisville, North Carolina, United States of America

Job Description

Posted Monday, August 17, 2026 at 4:00 AM

At Triangle Family Dentistry in Morrisville, our dental family is seeking a candidate to join us in our high energy and fun office with an emphasis on relationships with our team members and patients all the while caring for our loyal family of patients in a positive work environment. Our owners are actively involved in day-to-day operations and patient care. If you are looking to join a team that feels like family and performs at a high level, with personal and professional integrity, look no further! The ideal candidate will be a team player that is professional, patient and kind, and strong work ethic. Come and utilize your skills to the fullest potential & be part of a fun, patient focused practice.

Position Summary:

The Assistant Practice Manager (APM) is responsible for assisting the Practice Manager in the day-to-day operations of the dental practice, ensuring that proper procedures and protocols are being followed. The APM will help to ensure that the office is staffed with capable, trained, self-motivated team members and doctors, who understand and uphold the practice’s shared purpose and vision, as demonstrated by their actions. Additionally, the APM will have the full authority to act in place of the Practice Manager when not present.

Responsibilities:

• Works to foster a strong working relationship amongst staff members and assists Practice Manager to address concerns
• Works with Practice Manager on recruitment, training, onboarding, notes team development, retention, and performance management
• Ensures key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; responsible for practice passing all financial audits
• Respond efficiently to patient and doctor needs and inquires
• Ensure the delivery of quality dental care to patients
• Ensures that all areas of the dental practice are customer-ready
• Monitors schedule to effectively schedule staff
• Assist Practice Manager with completion and submittal of HR and payroll related documents accurately and timely as required including new hire and termination forms and all changes for employees; have employees verify and sign their own payroll time sheets
• In conjunction with Practice Manager conducts regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication, provide organization and practice updates, share information, teach and continually challenge and develop staff
• Resolve patient issues in accordance with company policies and procedures
• Perform additional tasks as assigned to achieve practice/organization goal
• Serves as on-sight HIPAA contact person
• Audits daily follow up, tracks who is missing items daily
• In an effort attract new patients and educate on specialty services, assists in marketing and practice promotion activities
• Additionally, provides marketing support by serving as a media liaison, updates webpage and spotlights for social media
• Take opportunities to learn from Practice Manager and should be able to perform all Practice Manager tasks
• Participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Qualifications:

• Bachelor's or Associate's Degree preferred or equivalent combination of education and experience
• A minimum of one year of experience in a dental or related field
• 2 - 3 years of supervisory/management experience in a dental or similar field
• Knowledge of dental terminology
• Knowledge of dental office procedures
• Knowledge of insurance plans and claims processing
• Knowledge of MS Office 365
• Demonstrated effective leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects

Triangle Family Dentistry - Morrisville, 3607 Davis Dr., Morrisville, North Carolina, United States of America