Assistant Practice Manager

Midgette Dentistry; Richmond, Northern (VA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Midgette Dentistry is seeking an Assistant Practice Manager to support daily operations, staff development, and patient service at our Richmond, VA office.

The APM will help manage recruitment, onboarding, payroll processes, and daily huddles, ensuring smooth practice performance and adherence to policies.

Qualifications

• Bachelor's or Associate's Degree preferred or equivalent combination of education and experience.
• A minimum of one year of experience in a dental or related field.
• 2-3 years of supervisory/management experience in a dental or similar field.
• Knowledge of dental terminology.
• Knowledge of dental office procedures.
• Knowledge of insurance plans and claims processing.
• Knowledge of MS Office 365.
• Demonstrated effective leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results.
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.

Responsibilities

• Foster strong working relationships among staff and assist Practice Manager with concerns.
• Assist in recruitment, training, onboarding, team development, retention, and performance management.
• Ensure key performance metrics, forecast results, and that budgets/production are met or exceeded; balance financial data and records; support audits.
• Respond efficiently to patient and doctor needs and inquiries.
• Ensure delivery of quality dental care and that areas of the practice are customer-ready.
• Monitor schedules to effectively staff the practice.
• Assist with HR and payroll documents, time sheets, and related forms.
• Lead staff meetings and daily huddles to share information and develop staff.
• Resolve patient issues per company policies.
• Take on Marketing support and practice promotion activities; serve as a media liaison for web and social updates.
• Learn from Practice Manager and perform Practice Manager tasks as needed.
• Participate in educational opportunities; read professional publications; maintain networks; join professional organizations.

Skills

Leadership

Communication

Interpersonal skills

Presentation skills

Problem-solving

Education

Bachelor's or Associate's Degree preferred or equivalent

Experience in dental/related field

Tools

MS Office 365

Job description

Midgette Dentistry, 8133 Forest Hill Ave, Richmond, Virginia, United States of America

Job Description

Posted Wednesday, August 26, 2026 at 5:00 AM

Midgette Dentistry is a well-established dental practice known for our friendly atmosphere and dedicated team. Our office is committed to providing top-notch dental care while building relationships and ensuring our patients have a positive and enjoyable experience. We pride ourselves on creating a supportive and lively workplace for our staff. Join our team and be part of a fun, dynamic office where your skills and passion for dental care will be valued, appreciated, and rewarded!

Position Summary:

The Assistant Practice Manager (APM) is responsible for assisting the Practice Manager in the day-to-day operations of the dental practice, ensuring that proper procedures and protocols are being followed. The APM will help to ensure that the office is staffed with capable, trained, self-motivated team members and doctors, who understand and uphold the practice’s shared purpose and vision, as demonstrated by their actions. Additionally, the APM will have the full authority to act in place of the Practice Manager when not present.

Responsibilities:

• Works to foster a strong working relationship amongst staff members and assists Practice Manager to address concerns
• Works with Practice Manager on recruitment, training, onboarding, notes team development, retention, and performance management
• Ensures key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; responsible for practice passing all financial audits
• Respond efficiently to patient and doctor needs and inquires
• Ensure the delivery of quality dental care to patients
• Ensures that all areas of the dental practice are customer-ready
• Monitors schedule to effectively schedule staff
• Assist Practice Manager with completion and submittal of HR and payroll related documents accurately and timely as required including new hire and termination forms and all changes for employees; have employees verify and sign their own payroll time sheets
• In conjunction with Practice Manager conducts regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication, provide organization and practice updates, share information, teach and continually challenge and develop staff
• Resolve patient issues in accordance with company policies and procedures
• Perform additional tasks as assigned to achieve practice/organization goal
• Serves as on-sight HIPAA contact person
• Audits daily follow up, tracks who is missing items daily
• In an effort attract new patients and educate on specialty services, assists in marketing and practice promotion activities
• Additionally, provides marketing support by serving as a media liaison, updates webpage and spotlights for social media
• Take opportunities to learn from Practice Manager and should be able to perform all Practice Manager tasks
• Participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Qualifications:

• Bachelor's or Associate's Degree preferred or equivalent combination of education and experience
• A minimum of one year of experience in a dental or related field
• 2 - 3 years of supervisory/management experience in a dental or similar field
• Knowledge of dental terminology
• Knowledge of dental office procedures
• Knowledge of insurance plans and claims processing
• Knowledge of MS Office 365
• Demonstrated effective leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects

Midgette Dentistry, 8133 Forest Hill Ave, Richmond, Virginia, United States of America