Dental Practice Operations Manager

Triangle Family Dentistry; Morrisville, Northern (NC, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Triangle Family Dentistry in Morrisville, NC, is seeking an Assistant Practice Manager to support day-to-day operations and ensure the office runs smoothly with a strong, collaborative team. The APM acts in place of the Practice Manager when needed and helps manage staff, training, and patient concerns.

Ideal candidates bring 2–3 years of supervisory experience in dentistry, a solid grasp of dental terminology and office procedures, and proven leadership and communication abilities to drive

Qualifications

• Bachelor's or Associate's Degree preferred or equivalent combination of education and experience.
• A minimum of one year of experience in a dental or related field.
• 2 - 3 years of supervisory/management experience in a dental or similar field.
• Knowledge of dental terminology.
• Knowledge of dental office procedures.
• Knowledge of insurance plans and claims processing.
• Knowledge of MS Office 365.
• Demonstrated effective leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results.
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.

Responsibilities

• Foster a strong working relationship among staff and assist the Practice Manager to address concerns.
• Work with Practice Manager on recruitment, training, onboarding, staff development, retention, and performance management.
• Ensure key performance metrics for managing a practice; forecast results; meet or exceed budget and production expectations; balance financial data and records; support audits.
• Respond efficiently to patient and doctor needs and inquiries.
• Ensure the delivery of quality dental care to patients.
• Ensure all areas of the practice are customer-ready.
• Monitor scheduling to effectively schedule staff.
• Assist with HR and payroll documentation and accuracy of time sheets.
• Lead regular staff meetings and daily huddles; promote communication and provide updates.
• Resolve patient issues in accordance with company policies and procedures.
• Perform additional tasks to achieve practice goals.
• Serve as on-site HIPAA contact person.
• Audit daily follow-ups and track missing items.
• Support marketing activities to attract new patients and promote services.
• Provide marketing support by serving as a media liaison and updating web pages/social media.
• Learn from the Practice Manager and perform Practice Manager tasks when needed.
• Participate in educational opportunities and professional networking.

Skills

Leadership

Communication

Training

Interpersonal skills

Presentation skills

Education

Bachelor's or Associate's Degree

Tools

MS Office 365

Job description

Triangle Family Dentistry in Morrisville, NC, is seeking an Assistant Practice Manager to support day-to-day operations and ensure the office runs smoothly with a strong, collaborative team. The APM acts in place of the Practice Manager when needed and helps manage staff, training, and patient concerns.

Ideal candidates bring 2–3 years of supervisory experience in dentistry, a solid grasp of dental terminology and office procedures, and proven leadership and communication abilities to drive