Operations Assistant

Oncology Aesthetics & Wellness; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A wellness practice in Los Angeles is seeking an Assistant Practice Manager to oversee daily operations, enhance client experience, and improve sales performance. Responsibilities include managing appointment flow, driving consultations to service conversions, and maintaining professional client interactions. Ideal candidates will have strong organizational skills, sales-driven attitude, and a discreet, client-focused approach. The role supports stylists in service delivery and uses tracking metrics to ensure operational efficiency.

Qualifications

• Sales-driven with strong closing ability.
• Highly organized and detail-oriented.
• Professional, discreet, and client-focused.

Responsibilities

• Oversee daily schedule flow and ensure appointments run efficiently.
• Manage client check-ins, consultations, and overall experience.
• Drive consultation-to-service conversions.
• Support stylists and specialists in service delivery and sales performance.
• Track key metrics: appointments, conversions, revenue, and retention.

Skills

Sales-driven

Organizational skills

Client-focused

Detail-oriented

Professionalism

Job description

Overview

The Assistant Practice Manager oversees daily operations, client experience, and sales performance to ensure the practice runs efficiently and delivers a high-touch, private experience. This role is responsible for maintaining smooth day-to-day flow, driving conversions, and supporting overall business performance.

Core Responsibilities

• Client Experience & Operations
  • Oversee daily schedule flow and ensure appointments run efficiently
  • Manage client check-ins, consultations, and overall experience
  • Maintain a private, elevated environment for all clients
  • Handle client concerns with professionalism and discretion
  • Drive consultation-to-service conversions
  • Guide clients through treatment options, pricing, and next steps
  • Follow up with leads and maintain the sales pipeline
  • Identify upsell opportunities across services and products
  • Track and report on conversion rates, revenue, and retention
• Team Support & Accountability
  • Support stylists and specialists in service delivery and sales performance
  • Ensure adherence to service standards, client experience, and sales goals
  • Assist with onboarding and training coordination
• Administrative & Systems Management
  • Manage booking systems, confirmations, and follow-ups
  • Maintain accurate client records and documentation
  • Oversee workflows across platforms (Calendly, Monday, Google Drive, etc.)
  • Track key metrics: appointments, conversions, revenue, and retention
• Inventory & Product Management
  • Monitor inventory levels and coordinate ordering
  • Maintain organization of hair, products, and client-specific inventory
  • Support retail sales and product recommendations

Weekly Structure

Tuesday–Saturday

• Tuesday – Planning & Reset
• Review sales pipeline, KPIs, and weekly priorities
• Complete lead follow-ups and confirm upcoming appointments
• Handle admin tasks and inventory checks
• Oversee client experience and daily flow
• Support consultations and actively close services
• Ensure follow-ups and rebooking are completed
• Manage real-time scheduling and operational needs

Saturday – Peak Day

• Maximize conversions and revenue
• Ensure seamless, high-touch client experience
• Secure rebookings and future appointments
• End-of-week recap: performance, gaps, and follow-ups

Key Traits for Success

• Sales-driven with strong closing ability
• Highly organized and detail-oriented
• Professional, discreet, and client-focused