Operations Manager

FACE FOUNDRIÉ®️; Rogers (AR); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading salon company in Rogers, Arkansas is seeking a full-time Salon Manager. The ideal candidate will demonstrate excellence in customer service and financial management. Responsibilities include overseeing staff, managing inventory, and ensuring client satisfaction. Experience in salon management is preferred, with an emphasis on developing marketing strategies and coaching staff. Availability for nights and weekends is required.

Qualifications

• One year of Salon Manager experience is preferred.
• Demonstrates high standards in customer service.
• Experience in managing financial metrics.

Responsibilities

• Manage all personnel including recruitment and training.
• Monitor and analyze financial reports.
• Oversee delivery of high-quality services and client satisfaction.
• Conduct performance reviews and provide constructive feedback.

Skills

Customer service

Financial management

Staff management

Marketing

Coaching and mentoring

Job description

Operations

• Demonstrates high standards in customer service
• Meets financial metrics including service revenue, average ticket, client count, rebooking, and retail revenue
• Identifies opportunities for growth such as staffing, scheduling, and coaching
• Responsible for the management of all personnel including recruitment, training, product knowledge, loss prevention, performance management, safety, and legal compliance
• Conducts regular performance reviews and provides constructive feedback to enhance team performance
• Creates and maintains staff schedules to ensure adequate coverage during peak hours
• Responsible for store inventory
• Helps forecast sales, growth trajectories, and expansion plans

Financial Management

• Collaborates with the store owner to develop and manage the salon budget
• Monitors and analyzes financial reports, identifying opportunities for cost savings and revenue growth
• Implements strategies to achieve sales targets and profitability goals

Client Services

• Oversees the delivery of high‑quality services and ensures client satisfaction
• Addresses client issues and concerns, providing timely and professional resolutions
• Maintains a positive and welcoming environment for clients and staff

Training And Hiring

• Leads by teaching employees and growing productivity; has a clear vision of individual, team, and personal goals, along with coaching and mentoring skills
• Responsible for identifying professional development needs for each staff member
• Ensures all technical service and product trainings are attended
• Conducts verbal and technical interviews, identifying appropriate talent for salon growth

Marketing

• Works with the store owner to develop and execute marketing strategies to attract new clients and retain existing ones
• Co‑ordinates and promotes special events, promotions, and collaborations to increase store visibility
• Manages social media accounts
• Assists in requesting marketing materials from corporate via internal portal
• Joins regular calls with owner and corporate to ensure consistency across the system

Job Types: Full-time

Availability: Nights and Weekends are required

Experience: One year of Salon Manager experience is preferred