Front Desk Client Experience

Evolve Hair Care Llc 944 FLORIDA AVE NW; Washington (District of Columbia); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Evolve Hair Care Llc 944 Florida Ave NW is seeking a receptionist & marketing-oriented assistant to greet clients, manage bookings, and handle payments. You will also create social media content, engage with clients online, and support email campaigns with the team.

You will collaborate with stylists, monitor engagement, and help with promotions, events, and seasonal campaigns while maintaining an organized front desk and inventory flow.

Qualifications

• Strong communication and organizational skills.
• Experience with booking software and CRM is a plus.

Responsibilities

• Greet clients, check in appointments, manage bookings, and handle cancellations or reschedules.
• Answer calls and emails promptly; direct inquiries to team members; process payments and upsell.
• Create, schedule, and post content across social channels with a consistent brand voice.
• Collaborate with stylists to capture photos/videos of services and before/after results.
• Monitor engagement, respond to comments, and track basic analytics.
• Manage client communications via email, including reminders, promotions, and follow-ups.
• Maintain inventory awareness and coordinate with vendors.
• Support events and seasonal campaigns; assist general admin tasks.

Skills

Customer service

Social media

Content creation

Email marketing

Retail operations

Tools

Mailchimp

Canva

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Greet clients warmly, check in appointments, manage bookings, and handle cancellations/reschedules. Answer phone calls and respond to emails promptly; direct inquiries to the appropriate team members. Process payments, upsell add-on services and retail products in a professional manner. Maintain a clean, organized reception area and keep client flow efficient.

Social Media & Marketing

• Create, schedule, and publish engaging content across our social channels (e.g., Instagram, Facebook, TikTok) with a consistent brand voice.
• Collaborate with stylists to capture high-quality photos and videos of services and before/after results.
• Monitor engagement, respond to comments and messages in a timely, brand-appropriate manner.
• Assist in running promotions, contests, and client-reengagement campaigns; track basic analytics.

Communications & Email Marketing

• Manage client communications via email, including appointment reminders, promotions, and post-visit follow-ups.
• Create and send monthly newsletters or targeted email campaigns using our email platform (e.g., Mailchimp, Constant Contact).
• Maintain client contact lists, segment audiences, and ensure GDPR/Can-Spam compliance.
• Draft professional, on-brand messages for internal and external communications.

Inventory & Retail

• Monitor retail inventory levels, reorder products, and coordinate with vendors.
• Track product sell-through, price adjustments, and promotions.
• Help with stock organization, displays, and pricing in the salon.
• Prepare periodic inventory reports for leadership.

Administrative Support

• Maintain appointment calendar and collaborate with stylists to optimize schedules.
• Assist with special events, client appreciation days, and seasonal campaigns.
• Support general administrative tasks as needed (filing, data entry, reporting).