Assistant Parts Manager

Alliance-Material-Handling,-Inc; Youngstown (OH); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Paid time off + holidays

Disability and life insurance

Employee Ownership (ESOP)

Job summary

Alliance Material Handling is seeking an Assistant Parts Manager to lead our Parts Department by ensuring inventory accuracy, supporting service operations, and delivering exceptional customer service. You will work closely with the Corporate Parts Manager to improve efficiency and guide a high-performing team.

Responsibilities include managing ordering, receiving, and inventory, coordinating with service leaders for repairs, and maintaining accurate records.

Qualifications

• Minimum 3+ years in a Parts Department or similar role.
• Leadership or supervisory experience preferred.
• Knowledge of parts operations including purchasing, inventory, invoicing, and vendor relations.

Responsibilities

• Oversee daily Parts Department operations in coordination with Corporate Parts Manager.
• Manage parts ordering, receiving, distribution, and inventory for timely fulfillment.
• Coordinate with Service leadership to ensure parts availability for repairs and minimize downtime.

Skills

Customer service

Communication

Relationship-building

Inventory management

Leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Dynamics 365

Job description

Assistant Parts Manager

Salary: $70,000 a year

We're looking for an Assistant Parts Manager to help lead our Parts Department by ensuring inventory accuracy, supporting service operations, and delivering exceptional customer service. This role partners closely with the Corporate Parts Manager to oversee daily department operations, improve efficiency, and lead a high-performing team. If you're organized, customer-focused, and enjoy balancing operations, inventory management, and team leadership, we'd love to hear from you.

What You'll Do:

• Support the Corporate Parts Manager in overseeing daily Parts Department operations and achieving departmental goals
• Manage parts ordering, receiving, distribution, and inventory processes to ensure timely and accurate fulfillment
• Partner with Service leadership and technicians to ensure parts availability for scheduled repairs and minimize downtime
• Maintain accurate inventory records, monitor stock levels, and oversee annual physical inventory counts
• Analyze inventory performance, sales, expenses, and turnover to support profitability while minimizing obsolete inventory
• Establish and maintain appropriate inventory levels based on business needs and customer demand
• Ensure pricing strategies align with company guidelines while maintaining customer satisfaction and department profitability
• Supervise daily department activities, including counter sales, customer inquiries, parts deliveries, quoting, and proposal generation
• Provide outstanding service to internal and external customers by responding promptly to parts requests, questions, and order updates
• Build and maintain strong customer relationships while identifying opportunities to grow parts sales
• Monitor back orders and coordinate with vendors to ensure timely fulfillment of customer needs
• Process vendor returns, stock returns, warranty claims, and other required documentation accurately and on time
• Train, coach, and support Parts Department employees while promoting accountability and continuous improvement
• Communicate and enforce department processes, safety standards, and operational best practices
• Assist in forecasting department goals and identifying opportunities to improve efficiency and customer service
• Resolve customer concerns professionally and in a timely manner
• Perform other duties as assigned

What You Need:

• 3+ years of experience in a Parts Department, preferably within material handling, heavy equipment, automotive, or a related industry
• Previous leadership or supervisory experience preferred
• Strong knowledge of parts operations, including purchasing, inventory management, quoting, invoicing, warranty processing, and vendor relations
• Working knowledge of mechanical equipment and replacement parts
• Strong customer service, communication, and relationship-building skills
• Ability to analyze inventory, sales, and operational reports to support business decisionsExcellent organizational skills with strong attention to detail
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Proficiency with Microsoft Office; experience with Microsoft Dynamics 365 or similar ERP systems preferred
• High school diploma or equivalent required

What We Offer:

• Multiple healthcare options including company paid plan (medical, dental, vision)
• 401(k) with company match
• Paid time off + holidays
• Company-paid short-term, long-term disability + life insurance
• Employee Ownership (ESOP) - build long-term wealth as an owner

About Us:

Become our next millionaire. Alliance Material Handling is a 100% employee-owned company where every team member shares in the success they help create. We believe in rewarding hard work with real financial opportunity and long-term career growth.