Assistant Part Manager

Extension, Inc; Madison (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

A commercial equipment company in Madison, Wisconsin is seeking an Assistant Parts Manager to oversee daily operations within the parts department. The role requires at least 5 years of experience in parts sales and strong knowledge of inventory management. The ideal candidate will provide leadership to the team while ensuring high levels of customer satisfaction and adherence to company policies and safety standards. An efficient, organized, and customer-focused mindset is essential for success in this role.

Qualifications

• Minimum of 5 years of experience in parts sales in medium or heavy-duty equipment.
• Strong knowledge of aftermarket sourcing and operational workflows.
• Attention to detail with excellent organizational skills.
• Experience with inventory or enterprise management systems.

Responsibilities

• Provide daily leadership and support to the parts department team.
• Manage daily department workflow for efficiency and accuracy.
• Ensure timely and accurate order fulfillment and customer service.
• Handle special projects and assignments from leadership.
• Place and manage daily parts orders, including emergencies.
• Oversee daily cycle counts and backorder reviews.
• Supervise core/parts return processes and timely completion.
• Ensure neat warehouse and proper storage of parts.
• Support counter staff with parts lookup and multi-brand sourcing.
• Deliver exceptional internal and external customer service.
• Assist with troubleshooting availability and inquiries.
• Audit work orders for accuracy and completeness.
• Code, receive, and process invoices daily.
• Coordinate deliveries for timely order fulfillment.
• Uphold safe working environment and company policies.

Skills

Parts inventory management

Customer service

Time management

Team leadership

Communication skills

Team support

Problem solving

Attention to detail

Adaptability

Fast-paced environment

Education

College degree or equivalent experience

Tools

Inventory management systems

Job description

The Assistant Parts Manager supports the Parts Manager in overseeing daily parts department operations within a commercial equipment environment. This role combines administrative leadership, inventory control, customer service, and hands‑on team support. The Assistant Parts Manager ensures efficient workflow, accurate inventory management, high customer satisfaction, and adherence to company policies and safety standards.

Responsibilities

• Provide daily on-site leadership, guidance, and support to parts department team members
• Assist in managing daily department workflow to ensure efficiency and accuracy
• Complete and maintain daily operational tracking tools and spreadsheets
• Perform projects and special assignments as directed by leadership
• Manage and place daily parts orders, including emergency and special orders
• Oversee and verify daily cycle counts performed by department personnel
• Manage backorder reviews and follow up on outstanding items
• Oversee core return and parts return processes to ensure timely and accurate completion
• Ensure warehouse cleanliness, organization, and proper storage of parts
• Support counter personnel with parts lookup, aftermarket solutions, multi‑brand sourcing, and sales completion
• Provide exceptional internal and external customer service
• Assist with troubleshooting parts availability and technical inquiries
• Audit work orders daily for accuracy and completeness
• Code, receive, and process invoices daily
• Coordinate deliveries to ensure timely and accurate order fulfillment
• Ensure a safe working environment and adherence to company policies, procedures, and safety standards

Qualifications

• Minimum of 5 years of experience in parts sales within a medium‑and/or heavy‑duty equipment environment, or equivalent experience
• College degree preferred or equivalent combination of education and experience
• Strong knowledge of parts inventory management, aftermarket sourcing, and operational workflows
• Proficiency with inventory or enterprise management systems and related software
• Excellent oral and written communication skills
• Strong organizational and time‑management abilities with attention to detail
• Customer‑focused mindset with a solution‑oriented approach
• Ability to work effectively in a fast‑paced environment and support team success
• Demonstrated ability to lead by example and maintain professional standards