Assistant Parts Manager

Lakeside International, L.L.C.; Madison (WI); On-site; USD 70,000 - 80,000; Full time

Job summary

Lakeside International, L.L.C. is looking for an Assistant Parts Manager in Madison, Wisconsin. This role supports the Parts Manager in overseeing the operations of the parts department at a heavy-duty commercial truck dealership. Responsibilities include leading the team, managing workflows, ensuring inventory accuracy, and providing exceptional customer service. Candidates should have at least 5 years of experience in parts sales, strong knowledge of inventory management, and effective communication skills. Full-time position with a salary range of $70,000 - $80,000 annually.

Qualifications

• 5+ years of parts sales experience in the heavy-duty commercial truck industry required.
• Strong knowledge of parts inventory management and dealership operations.
• Proficiency with parts-related computer software essential.

Responsibilities

• Lead and support parts department team members daily.
• Manage department workflow to ensure efficiency.
• Oversee inventory management and parts orders.

Skills

Parts sales experience

Inventory management knowledge

Customer service skills

Team leadership

Organizational skills

Communication skills

Education

College degree or equivalent experience

Tools

Dealership management systems

Job description

Assistant Parts Manager

Department: Parts

Employment Type: Full Time

Location: Madison

Compensation: $70,000 - $80,000 / year

Description

The Assistant Parts Manager supports the Parts Manager in overseeing daily parts department operations at a heavy‑duty commercial truck dealership. This role combines administrative leadership, inventory control, customer service, and hands‑on team support. The Assistant Parts Manager ensures efficient workflow, accurate inventory management, high customer satisfaction, and adherence to company policies and safety standards.

Responsibilities

• Provide daily on‑site leadership, guidance, and support to parts department team members
• Assist in managing daily department workflow to ensure efficiency and accuracy
• Complete and maintain daily Basecamp and operational spreadsheets
• Perform projects and special assignments as directed by the Parts Manager
• Manage and place daily parts orders, including DIA, emergency, and special orders
• Oversee and verify daily cycle counts performed by parts department personnel
• Manage backorder reviews and follow‑up on outstanding items
• Oversee core return and parts return processes to ensure timely and accurate completion
• Ensure warehouse cleanliness, organization, and proper storage of parts
• Support counter personnel with parts lookup, aftermarket solutions, all‑makes parts sourcing, and sales completion
• Provide exceptional internal and external customer service
• Assist with troubleshooting parts availability and technical inquiries
• Audit repair orders (ROs) daily for accuracy and completeness
• Code, receive, and process invoices daily
• Manage and coordinate driver deliveries to ensure timely and accurate order fulfillment
• Ensure a safe working environment and adherence to company policies, procedures, and safety standards

Qualifications

• Minimum of 5 years of experience in parts sales within the medium‑and‑or heavy‑duty commercial truck industry, or equivalent industry experience
• College degree preferred or equivalent combination of education and experience
• Strong knowledge of parts inventory management, aftermarket and all‑makes sourcing, and dealership operations
• Proficiency with dealership management systems and parts‑related computer software
• Excellent oral and written communication skills
• Strong organizational and time‑management abilities with attention to detail
• Customer‑focused mindset with a solution‑oriented approach
• Ability to work effectively in a fast‑paced environment and support team success
• Demonstrated ability to lead by example and maintain professional standards