Assistant Parking Operations Manager

Propark; Houston (TX); On-site; USD 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a motivated Assistant Parking Operations Manager to oversee daily operations and lead a dedicated team. This role offers a chance to grow within a supportive and engaging culture, where your contributions will directly impact customer experiences. With a focus on career development and a commitment to diversity and inclusion, this position promises a dynamic work environment. If you thrive in a fast-paced setting and are eager to take on new challenges, this opportunity is perfect for you. Join a company that values your growth and celebrates your achievements!

Benefits

Free Parking

Generous Time Off

Career Growth Opportunities

Medical, Dental, and Vision Insurance

Employee Assistance Program

Internal Training Program

Qualifications

• Experience in parking, customer service, or hospitality industries is essential.
• Strong management and organizational skills are required.

Responsibilities

• Supervise frontline associates, handle customer complaints, and manage operations.
• Assist in training staff and ensure compliance with policies.

Skills

Customer Service

Management Experience

Organizational Skills

Communication Skills

Problem-Solving

Flexibility

Education

Bachelor’s Degree in Business

Job description

Park your career here, with Propark Mobility!

Assistant Parking Operations Manager

Salary Range: $40,000-$45,000 Commensurate with Experience

Work Modality: In Office

Schedule: Full-time, Monday - Friday with some evenings and weekends

Location: City, State

Applications will be accepted until the job is closed.

Ideal Experience:

• This position assists with all aspects of the operation, including self-parking, event parking, municipal use, billing, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset.
• Progressive supervisory experience with front-line team oversight.
• Some experience with scheduling and payroll is a plus.
• Bachelor’s degree with a concentration in business is helpful but not required.

Skills and Abilities we are searching for:

• You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
• You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest, and thoughtful.
• Your friends describe you as trustworthy, loyal, and dependable.
• You are self-sufficient, resourceful, and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.

What We Offer: Compensation and Benefits:

• Fantastic opportunities for career growth - we always look to promote from within first!
• Free Parking!!*
• Competitive salary that is commensurate with experience.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Priority driven culture that is supportive, engaging, empowering, and celebratory.
• A company that values diversity, inclusion, and belonging.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program - Propark Think
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.

Who We Are:

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.

Propark Mobility is an industry-leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size! Are you ready to park your career here? We have lots of opportunities ahead!

As Assistant Account Manager, you will:

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance, and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance with company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys, and conduct special projects as needed.

Are you ready to park your career here?

Apply today!

We can't wait to meet you!

*** Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.