Assistant Parking Operations Manager

Propark Mobility; Houston (TX); On-site; USD 40,000 - 45,000; Full time

Job summary

An established industry player is seeking an Assistant Parking Operations Manager to join a dynamic team in Houston. This role offers a unique opportunity to oversee operations, manage a dedicated frontline team, and ensure exceptional customer service in a fast-paced environment. With a focus on career growth and a supportive culture, you'll play a key role in enhancing the parking experience for guests. The position includes competitive compensation, generous time off, and a fun work atmosphere that values diversity and inclusion. If you're ready to take on new challenges and contribute to a thriving organization, this is the perfect opportunity for you.

Benefits

Free Parking

Generous Time Off

Medical Benefits

Dental Benefits

Vision Benefits

Employee Assistance Program

Internal Training Program

Supportive Work Culture

Qualifications

• Experience in the parking industry with a focus on hospitality.
• Supervisory experience with front-line teams.

Responsibilities

• Supervise and manage all frontline associates daily.
• Handle customer complaints and operational issues.
• Assist in training staff to meet job expectations.

Skills

Management Experience

Customer Service

Hospitality Focus

Communication Skills

Problem-Solving

Education

Bachelor’s Degree in Business

Job description

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Assistant Parking Operations Manager

Salary Range $40,000-$45,000 Commensurate with Experience

Work Modality In Office

Schedule Full-time, Monday - Friday with some evenings and weekends

Location Houston, TX

Applications will be accepted until job is closed.

Ideal Experience

• This position assists with all aspects of the operation, including self-parking, event parking, municipal use, billing, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett.
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll is a plus
• Bachelor’s degree with a concentration in business is helpful but not required.
  
  
  

Skills and Abilities we are searching for

• You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
• You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.
  
  
  

What We Offer Compensation and Benefits

• Fantastic opportunities for career growth - we always look to promote from within first!
• Free Parking!!*
• Competitive salary that is commensurate with experience.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Priority driven culture that is supportive, engaging, empowering and celebratory.
• A company that values diversity, inclusion, and belonging.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program - Propark Think
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
  
  
  

Who We Are

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal create the perfect parking moment for every guest.

Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!

Are you ready to park your career here? We have lots of opportunities ahead!

As Assistant Account Manager, you will

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.
  
  
  

Are you ready to park your career here?

Apply today!

We can't wait to meet you!

• ** Free parking while working at your assigned Propark location(s).
  
  
  

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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