Fleet Operations Manager (Engineer)

Ayvens S.A; United States; Remote; GBP 40,000 - 45,000; Full time

Job summary

An established industry player seeks a Fleet Operations Manager to enhance sustainable mobility solutions. This role involves proactive management of fleet operations, providing technical support, and conducting inspections to ensure high standards. Join a dynamic team dedicated to customer satisfaction and innovation in mobility services. Enjoy a collaborative culture and numerous perks, including a generous pension scheme, flexible working options, and opportunities for professional development. Be part of a mission-driven organization shaping the future of mobility.

Benefits

Generous contributory pension scheme

25 days holiday plus bank holidays

Volunteering days

Flexible working options

Study support

Referral bonus

Cycle2work Scheme

EV charging points

Bike storage

Shower & changing facilities

Qualifications

• Strong technical knowledge and experience in fleet management.
• Ability to resolve complex queries with multiple stakeholders.

Responsibilities

• Manage customer inquiries and technical issues effectively.
• Conduct onsite inspections and audits, producing detailed reports.
• Support supplier management and ensure adherence to standards.

Skills

IMI Level 4 Technician

Proactive Fleet Management

Technical Knowledge of Electric & Hybrid Vehicles

Communication Skills

Report Production for Technical Inspections

Education

IMI Level 4 Repair of Electric & Hybrid Vehicles

Equivalent Technical Qualification

Job description

Fleet Operations Manager (Engineer)

Apply locations Home Based time type Full time posted on Posted Yesterday job requisition id JR_10031723

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for a Critical Operations Manager who can join us at Ayvens.

Key Purpose

1. Support the Mission Critical Team to effectively manage the Maintained Fleet delivering excellent customer outcomes & value creation
2. Act to support the customer and Ayvens with complex technical issues driving and supporting an acceptable resolution for all
3. Conduct Technical Inspections and produce reports to support findings and make recommendations
4. Maintain the highest degree of technical knowledge to support brilliant outcomes
5. Act as a point of technical support
6. Act as a point of escalation and drive customer focused resolutions

Summary of Responsibilities

1. Proactively manage diary to drive effective and efficient resolution to issues
2. Act as a point of contact for internal and external customers and explain complex technical issues in a digestible way
3. Conduct onsite visits undertaking technical inspections and garage audits, producing reports on the outcomes
4. Review supplier and ensure adherence to Ayvens standards
5. Complete adhoc quality inspections as required
6. Produce monthly activity and savings reports
7. Support adhoc projects as required
8. Support the relationship with key SMR suppliers by managing queries and escalations
9. Take a proactive approach to inquiries by telephone and email, keeping parties informed of follow-up activity and anticipating the next steps.
10. Provide technical support and guidance aligned with your skills and qualifications to internal and external customers
11. Manage cases with cost control and customer as a balanced focus, proactively seek to refer for goodwill and warranty consideration
12. Proactively seek to minimize downtime for all customers through effective supplier management & great communications
13. Undertake development work to systems and processes to support continuous improvement
14. Produce simple reports as required to support decision making

Skills, Experience & Background

1. IMI Level 4 Technician or equivalent & IMI level 4 Repair of Electric & Hybrid Vehicles
2. Experience in proactive Fleet Management
3. Knowledge and experience of the Service, Maintenance and Repair from an OEM, Dealership or Independent perspective
4. Understanding of OEM Warranty Policies
5. Exceptional technical knowledge with a keen interest in new technology
6. Proven ability to resolve complex queries with multiple stakeholders
7. Evidence of strong communication skills with the ability to influence others
8. Experienced at producing reports for Technical Inspections

What we can offer …

Salary range £40 - £45k
Generous contributory pension scheme
25 days holiday, in addition to bank holidays
Volunteering days to assist in charity work

Sustainability Initiatives
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Colleague Car Scheme (cost associated)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme
EV charging points, bike storage, shower & changing facilities and car parking
Progressive / collaborative culture

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.