Assistant Manager Parking Operations

Propark Mobility; Houston (TX); On-site; USD 38,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Account Manager to oversee frontline associates and ensure exceptional customer service. This role involves managing daily operations, resolving customer complaints, and providing training to staff. With a focus on growth and development, the position offers a supportive environment where your contributions can make a significant impact. If you are a motivated individual with a passion for the hospitality industry and are looking to advance your career, this is the perfect opportunity for you!

Benefits

Free Parking

Flexible scheduling

Paid Holidays

Employee Assistance Program

Paid vacation

Benefits Package

Paid holidays

Wellness programs

Qualifications

• Motivated individual with supervisory experience in parking or hospitality.
• Strong communication skills and ability to manage frontline associates.

Responsibilities

• Supervise and manage frontline associates in daily operations.
• Handle customer complaints and operational issues effectively.
• Ensure compliance with company policies and procedures.

Skills

Supervisory experience

Customer service

Organizational skills

Communication skills

Problem-solving

Job description

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Park your career here, with Propark Mobility!

Assistant Account Manager

Pay Rate: $38,000.00 - $45,000.00 per hour

Job Type: Full-time

Location: Houston, Texas

Shift & Schedule: 7am-4pm

Applications will be accepted until the job is closed.

What we're looking for:

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance, and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance with company and client policies and procedures.
• May be asked to fill in for frontline associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys, and conduct special projects as needed.

What's in it for you?

• We promote from within - park your career here!
• Free Parking!
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7, including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day off on your birthday!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance, and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday). Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.
• Wellness is provided according to city or state mandates.

Must haves:

• You are a motivated individual willing to take on new challenges, with supervisory experience in the parking, customer service, and/or hospitality industries.
• You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest, and thoughtful.
• Your friends describe you as trustworthy, loyal, and dependable.
• You are self-sufficient, resourceful, and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.

Good to haves:

• This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset.
• Progressive supervisory experience with front-line team oversight.
• Some experience with scheduling and payroll is a plus.

*This list is not all-inclusive. The full job description will be provided at your interview.

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.