Assistant Outlet Manager - Lead F&B at a Top Resort

loewshotels; Orlando (FL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Free meal per shift

Theme park access

Job summary

Loews Portofino Bay Hotel in Orlando, FL seeks an Assistant Outlet Manager to lead the daily food and beverage operations of a busy outlet. You will oversee staffing, training, scheduling, and ensure service and product quality meet our high standards.

You are a guest-focused leader who guides by example, manages costs, and collaborates across departments to deliver an exceptional guest experience while supporting budget forecasts and labor planning.

Qualifications

• Minimum two to five years progressive food & beverage leadership experience in hotel/resort environment or an upscale free-standing restaurant.
• Strong understanding of food safety, inventory control, meal planning and staff supervision in food service operations.
• Knowledge of beverage selection, including wine, beer, and liquor preferred; classic and craft cocktails.
• Proficient in using POS software and Microsoft Office Suite.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities

• Supervise and support team members to ensure organization, cleanliness, and proper maintenance of the outlet.
• Coordinate with other hotel departments to meet guest needs and support smooth operations.
• Organize department tools such as checklists, seating charts, pars, and centralized information resources.
• Assist with staffing plans, scheduling and coverage requirements to align with forecasted business needs.
• Support budget preparation, 30/60/90 forecasts, and labor planning.
• Monitor product and service quality, guest satisfaction, payroll and costs to maximize profitability.
• Oversee handling of guest checks and payment transactions to ensure accuracy and compliance.
• Intercede or fill-in for employees as needed during high-volume periods.
• Train or supervise the training of outlet employees in service standards and hotel policies.
• Evaluate team performance, provide feedback, and implement coaching or corrective action as needed.
• Conduct outlet meetings to keep staff informed of hotel initiatives, promotions, and changes.
• Attend required hotel meetings and training sessions.
• Maintain cleanliness and excellent condition of equipment and work areas.
• Ensure compliance with safety regulations, emergency procedures, and hotel policies.
• Promote teamwork, professionalism, and guest satisfaction across the outlet.
• Perform other duties as assigned.

Skills

Guest service leadership

Communication skills

Organizational skills

Financial acumen

Scheduling and staffing

Training and coaching

Tools

POS software

Microsoft Office

Job description

Loews Portofino Bay Hotel in Orlando, FL seeks an Assistant Outlet Manager to lead the daily food and beverage operations of a busy outlet. You will oversee staffing, training, scheduling, and ensure service and product quality meet our high standards.

You are a guest-focused leader who guides by example, manages costs, and collaborates across departments to deliver an exceptional guest experience while supporting budget forecasts and labor planning.