Assistant Operations Manager, Titletown

Socket.dev; Green Bay (WI); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Performance bonus

Paid time off

Parental leave

Tuition reimbursement

Discounts

Job summary

Delaware North Sportservice is seeking an Assistant Operations Manager to join our Titletown team in Green Bay, Wisconsin. You will oversee daily operations for recreation and events, directly handling staff management, scheduling, payroll, and inventory while delivering exceptional guest experiences.

As Manager on Duty in the absence of the Operations Manager, you will help drive operational excellence in a fast-paced, outdoor recreation and hospitality setting, including oversight of the 46

Qualifications

• High School Diploma or GED required.
• Associate degree in related field highly preferred.
• Experience in high-volume concession or hospitality environments is beneficial.

Responsibilities

• Interview, hire, and train team members.
• Monitor team performance and provide coaching as needed.
• Complete timekeeping and payroll processes, including scheduling.
• Ensure health codes and sanitation standards are followed.

Skills

Staff management

Scheduling

Payroll

Inventory control

Guest experience

Education

High School Diploma or GED

Associate degree preferred

Tools

POS software

Inventory software

Job description

Overview

Delaware North Sportservice is seeking an Assistant Operations Manager to join our team at Titletown in Green Bay, Wisconsin. In this dynamic leadership role, you will help oversee daily operations for Titletown’s recreation and event programming, with direct responsibility for staff management, scheduling, payroll, inventory control, and delivering exceptional guest experiences under the direction of the Operations Manager.

You will play a key role in ensuring smooth and efficient operations across the park, while also supporting the management of 46 Below Café. As a trusted member of the leadership team, you will serve as Manager on Duty in the absence of the Operations Manager and help drive operational excellence in a fast-paced, guest-focused environment. This is an exciting opportunity for an energetic, hands-on leader who thrives in outdoor recreation, hospitality, and event-driven settings.

Additional Details

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Unit Description

Delaware North has operated concessions, premium dining, and restaurants at the Green Bay Packers' Lambeau Field and Titletown since 2012. At Titletown, we operate Homefield Pub + Social, featuring Topgolf Swing Suites, and host special events, including seasonal sledding and ice skating.

Responsibilities

• Interview, hire, and train team members
• Monitor team performance and issue corrective counseling as needed
• Complete timekeeping and payroll processes, including writing work schedules and approving time
• Verify all paperwork is complete and turned in at conclusion of shift
• Ensure all areas remain clean and stocked; follow all health codes and sanitation regulations

Qualifications

• High School Diploma or GED required; Associate degree in related field highly preferred
• Minimum of three years' management experience in a high-volume concession or catering environmet
• Knowledge of standard food and beverage equipment, inventory, cost control, and purchasing
• Excellent client relationship management skills
• Strong financial acumen; analytical and detail-oriented
• Knowledge with point of sale (POS) and inventory software preferred

Physical Requirements

• Constant standing, bending, reaching, and repetitive motions
• Ability to lift to 50 pounds