Assistant Operations Manager

Hyatt Regency; Morristown (NJ); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Complimentary hotel nights

Discounts at Hyatt properties

Tuition reimbursement

401K with company match

Employee Stock Purchase Plan

Free parking

Free meals

Paid family bonding time

Adoption assistance

Paid vacation & sick days

New child leave

Holidays

Job summary

Hyatt Regency Morristown is seeking an Assistant Operations Manager to oversee hotel operations across Front Office, Housekeeping, and Food & Beverage divisions. You will collaborate with department leaders to deliver outstanding guest service and maintain efficient operations.

Ideal candidates have 2-3 years of progressive hotel Rooms Management experience, strong communication skills, and a customer-centric mindset.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Responsibilities

• Supervise daily hotel operations across departments.
• Support staff training and development programs.
• Manage staff schedules and workloads.
• Maintain service standards and guest experience.
• Ensure compliance with company policies and procedures.
• Oversee Front Office, Guest Services, Housekeeping, Laundry, Lobby Bar, Market, and Coffee Shop operations as needed.

Skills

Rooms Management experience

Verbal and written communication

Customer service

Leadership

Education

Hotel/Hospitality degree (asset)

Tools

Microsoft Word

Microsoft Excel

Job description

Organization- Hyatt Regency Morristown at Headquarters Plaza

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Join our amazing team at Hyatt Regency Morristown

which is situated in the heart of downtown Morristown’s historical district near George Washington’s Headquarters, The Morris Museum, and Fosterfields Living Historical Farm. Our newly renovated hotel features 256 guestrooms including 50 spacious studio suites. With more than 31,000 square feet of revitalized meeting and banquet space, the hotel provides premier meeting experience in the Tri-State area.

What Are Additional Benefits Working At Hyatt Regency Morristown

• Complimentary hotel nights and discounts at Hyatt properties around the world
• Tuition Reimbursement, 401K with company match, Employee Stock Purchasing Plan
• Free parking/ free meals
• Paid Family Bonding Time & Adoption Assistance
• Paid Vacation, Sick days, New Child Leave, Holidays

The Assistant Operations Manager supports the overall operation of the hotel by assisting in the oversight of Front Office, Housekeeping, and Lobby Bar/Market operations. This role works closely with department leaders to ensure exceptional guest service, operational efficiency, and colleague engagement across the Rooms and Food & Beverage divisions.

Responsibilities include supervising daily operations, supporting staff training and development, managing schedules, maintaining service standards, and ensuring compliance with company policies and procedures. The Assistant Operations Manager may oversee Front Office, Guest Services, Housekeeping, Laundry, Lobby Bar, Market, and Coffee Shop operations as business needs require.

This position plays a key role in fostering a positive and productive work environment while promoting a culture of excellence, accountability, and teamwork. The Assistant Operations Manager is committed to delivering outstanding guest experiences and driving both guest and associate satisfaction.

Qualifications

Qualifications - External

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills