Assistant Operations Manager - Paratransit Operations

MV Transportation; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

MV Transportation seeks an Assistant Operations Manager in Houston to lead daily paratransit operations, drive on-time performance, and ensure service excellence. You will manage drivers, call center functions, and customer relations while mentoring staff and upholding safety and contractual requirements.

The role requires 1–3 years of management experience in a similar paratransit setting, with strong communication skills and the ability to work independently.

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Experience in scheduling and personnel management and training.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations to perform job correctly.
• Familiarity with measuring driver activity and policy adherence.
• Experience with fast-paced operations and staff coordination.

Responsibilities

• Manage on-time performance and driver availability.
• Oversee all call center functions.
• Maintain customer relations through direct contact and outreach.
• Identify, train, and mentor location staff.
• Communicate with location staff and support teams.
• Oversee safety and training programs for compliance.
• Maintain safety culture and client relationships.
• Conduct departmental audits and monitor operational metrics.
• Enforce company policies and procedures.
• Support labor and employee relations at the location.

Skills

Management experience

Scheduling

Staff development

Verbal communication

Written communication

Knowledge of contracts

Trapeze experience

Tools

Trapeze system

Job description

MV Transportation seeks an Assistant Operations Manager in Houston to lead daily paratransit operations, drive on-time performance, and ensure service excellence. You will manage drivers, call center functions, and customer relations while mentoring staff and upholding safety and contractual requirements.

The role requires 1–3 years of management experience in a similar paratransit setting, with strong communication skills and the ability to work independently.