Assistant Operations Manager - Housekeeping

Hyatt Hotels Corporation; New York (NY); On-site; USD 64,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Operations Manager in Housekeeping, where your passion for hospitality can thrive. In this pivotal role, you'll oversee housekeeping operations, ensuring exceptional service and guest satisfaction. With a focus on training and development, you'll foster a positive team atmosphere while adhering to safety and security protocols. This dynamic position offers a unique opportunity to grow your career in a vibrant environment, making travel more human and enjoyable for all. If you're ready to make a difference and embrace a rewarding career, this role is perfect for you.

Benefits

Free room nights

Discounted Room Rates

401k with company match

Paid Vacation and Sick Days

Free meals in employee cafeteria

Tuition Reimbursement

Employee Stock Purchase Plan

Career growth opportunities

Qualifications

• 1-2 years of hotel Rooms Management experience required.
• Strong customer service focus and communication skills needed.

Responsibilities

• Assist in overseeing housekeeping operations and staff training.
• Ensure safety and security policies are followed in the housekeeping area.

Skills

Customer Service

Communication Skills

Organizational Skills

Leadership

Interpersonal Skills

Attention to Detail

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

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Assistant Operations Manager - Housekeeping

US - NY - New York City

Housekeeping/Laundry

Entry Level Manager

Full-time

64,350.00 Yearly US Dollar (USD) pay basis

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Welcome to Hyatt Centric Times Square New York – your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square.

The Assistant Operations Manager - Housekeeping is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and pars and will assure all safety and security policies and procedures are followed. Experience with special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Assistant Operations Manager - Housekeeping will promote an atmosphere that ensures customer and associate satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Salary range for this role is $64,350 – 70,000. Actual pay will be commensurate with experience.

Benefits

• Free room nights, Discounted and Friends & Family Room Rates
• 401k with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid family bonding time and adoption assistance
• Free meal in our employee cafeteria
• Discounts at various retailers – Apple, AT&T, T-Mobile, Headspace and many more!
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Strong opportunity for career growth

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Want to join a team that is making travel more human? Consider applying for Assistant Operations Manager – Housekeeping role at Hyatt. With us, you’ll discover a career you didn’t know existed. Discover yours today. Apply at careers.hyatt.com.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 1-2 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to work a flexible schedule, including weekends and holidays