Assistant Operations Manager - Front Office

Hyatt Hotels Corporation; New York (NY); On-site; USD 64,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Operations Manager in the vibrant heart of New York City. This role is perfect for those who thrive in a fast-paced environment and possess strong interpersonal skills. You'll oversee front office operations, ensuring exceptional guest experiences while leading a dedicated team. With opportunities for career growth and a commitment to employee well-being, this position is ideal for motivated individuals ready to make a difference in the hospitality industry. Embrace the chance to turn your passion for service into a fulfilling career.

Benefits

Free room nights

Discounted rates

401(k) with company match

Paid vacation

Paid sick leave

Parental leave

Personal days

Family bonding assistance

Tuition reimbursement

Employee stock purchase plan

Qualifications

• 1-2 years of front office supervisory or management experience preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Oversee front office staff and manage guest services.
• Train and develop staff while ensuring cash control.

Skills

Verbal Communication

Written Communication

Customer Service Excellence

Organizational Skills

Interpersonal Skills

Leadership

Education

Hospitality Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Introduction:

At Hyatt, we believe in the power of belonging—making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated. Hospitality is more than just a job—it's a career for people who care.

About the Hotel:

Welcome to Hyatt Centric Times Square New York, your home base in the heart of the Big Apple. Enjoy modern guest rooms with a local style, stunning views of NYC, a rooftop bar, and endless adventures in Times Square.

Position Overview:

The Assistant Operations Manager - Front Office oversees front office staff, cash control, staffing, and guest services. Responsibilities include staff training, development, and scheduling. Reporting to the Front Office Manager, this role requires attention to detail and excellent interpersonal skills to interact effectively with guests and team members.

Compensation & Benefits:

• Salary: $64,350 – $70,000, commensurate with experience
• Free room nights and discounted rates
• 401(k) with company match
• Paid vacation, sick leave, parental leave, and personal days
• Family bonding and adoption assistance
• Free meals in the employee cafeteria
• Retail discounts (Apple, AT&T, T-Mobile, Headspace, and more)
• Tuition reimbursement
• Employee stock purchase plan
• Opportunities for career growth

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Qualifications:

1. Desire to satisfy others in a fast-paced environment
2. Strong verbal and written communication skills
3. Ability to interact effectively with diverse backgrounds
4. 1–2 years of front office supervisory or management experience (preferred)
5. Service-oriented with professional presentation skills
6. Hospitality degree (asset)
7. High energy, entrepreneurial spirit, motivational leadership, effective communication, customer service excellence, and ability to improve the bottom line
8. Proficiency in Microsoft Word and Excel
9. Excellent organizational, interpersonal, and administrative skills
10. Flexibility to work weekends and holidays

If you're interested in joining a team dedicated to making travel more human, consider applying for the Assistant Operations Manager – Front Office role at Hyatt. Discover a career you didn't know existed. Apply at careers.hyatt.com.

All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.