Assistant Operations Manager - Housekeeping

Hyatt Hotels Corporation; New York (NY); On-site; USD 63,000 - 69,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Operations Manager for Housekeeping to ensure exceptional service and maintain a welcoming environment. This role involves overseeing housekeeping operations, training staff, and ensuring guest satisfaction. The ideal candidate will possess strong communication skills, a service-oriented mindset, and the ability to adapt in a fast-paced environment. Join a team that values performance and offers rewarding career opportunities in a supportive atmosphere. If you are ready to make a significant impact in a dynamic setting, this position is perfect for you.

Qualifications

• 1 year of progressive hotel Rooms Management experience.
• Strong attention to detail and ability to interact with diverse guests.

Responsibilities

• Assist in overseeing the housekeeping area and staff training.
• Provide high-quality service and respond to guest requests efficiently.

Skills

Verbal communication skills

Written communication skills

Customer service

Organizational skills

Interpersonal skills

Ability to work independently

Ability to work in a team

Flexibility

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Hotsos

Job description

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Assistant Operations Manager - Housekeeping

Andaz Andaz 5th Avenue US - New York

Administrative

Entry Level Manager

Full-time

Yearly US Dollar (USD) pay basis

US-NY-New York City

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Assistant Operations Manager-Housekeeping is responsible for assisting in the oversight of the entire housekeeping area, including public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. These responsibilities may also include staff training, development, and scheduling. The Assistant Operations Manager-Housekeeping will promote an atmosphere that ensures customer and associate satisfaction. This position reports directly to the Director of Housekeeping and requires a strong attention to detail and the ability to effectively deal with guests, other departments, and team members.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Salary range for this position is $63,450 to $69,000 based on experience.

Qualifications

1. A true desire to satisfy the needs of others in a fast-paced environment.
2. Refined verbal and written communication skills.
3. Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
4. 1 year of progressive hotel Rooms Management experience.
5. Service-oriented style with professional presentation skills.
6. Hotel/Hospitality degree an asset.
7. Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line.
8. Must be proficient in Microsoft Word and Excel.
9. Must have excellent organizational, interpersonal, and administrative skills.
10. Ability to effectively communicate with guests.
11. Ability to work both independently and as part of a team.
12. Must be able to work a flexible schedule, including weekends and holidays.
13. Ability to focus attention on guest needs, remaining calm and courteous at all times.

Physical Aspects of Position

1. Sitting for long periods of time.
2. Constant use of phone and computer.
3. Occasional: kneeling, lifting, squatting, bending, ascending or descending ladders, stairs, and ramps. Stand and walk, push, pull, and lift up to 50 pounds.

Job Related Responsibilities

1. Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
2. Respond to all incoming calls and redirect to the associate or department that will be handling the request.
3. Enter requests in Hotsos if not already there.
4. Must follow up and ensure all requests are completed and properly closed in the system.
5. Must ensure all calls are completed in a timely manner and escalate any delays, communicating with the guests and management accordingly.
6. Communicate efficiently with Room Attendants and House Attendants regarding guest requests or guest room needs via Hotsos, radio, and phone.
7. Respond promptly and efficiently to internal and external guest complaints and needs.
8. Attend work on time as scheduled and adhere to attendance policy.
9. Participate in daily preshift. If there is no preshift available at your start time, report to a Manager to be briefed.
10. Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
11. Communicate properly and effectively with the guest, associates, and managers.
12. Promote teamwork and associate engagement.
13. Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e., mall, restaurants).
14. Adhere to all work rules, procedures, and policies established by the company. This includes, but is not limited to, those contained in the Associate Handbook and Departmental Procedures.
15. Have a thorough knowledge of emergency procedures.
16. Perform other duties as assigned.
17. Ensure all associates’ information is correctly input in all companies’ systems.
18. File all associates' data organized and provide management with immediate response on any files or information needed regarding payroll, gratuities, scheduling, absences, etc.
19. Assist the Director of Housekeeping with organizing, instructing, training, and record keeping of all Housekeeping training and safety awareness programs.
20. Maintain effective communication and interaction with the Housekeeping Leadership and all other departments of the property, ensuring Management is aware of any unresolved problems or issues, and any upcoming potential problem areas.
21. Foster an environment of outstanding customer service to all departmental employees.
22. Assist on all guest activities as required by management. Carry out reasonable requests by management.