Assistant Operations Manager - Front Office

Hyatt Centric; New York (NY); On-site; USD 64,000 - 70,000; Full time

Job summary

An innovative hospitality firm is seeking an Assistant Operations Manager for their Front Office. This role focuses on creating memorable experiences for guests while overseeing a dedicated team. You will be responsible for staff management, guest interactions, and ensuring operational excellence in a fast-paced environment. Join a vibrant team that values individuality and fosters career growth in the heart of New York City, where every day brings new opportunities to delight guests and enhance their stay.

Benefits

Free room nights

Discounted rates

Medical, dental, vision insurance

401k with company match

Paid vacation and sick days

Family bonding and adoption assistance

Free meals

Retail discounts

Tuition reimbursement

Employee stock purchase plan

Qualifications

• 1+ year front office supervisory experience preferred.
• Ability to interact effectively with diverse backgrounds.

Responsibilities

• Oversee front office staff and guest services.
• Manage cash control, staffing, and training.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Customer Service Orientation

Education

Hospitality Degree

Job description

Assistant Operations Manager - Front Office

Join to apply for the Assistant Operations Manager - Front Office role at Hyatt Centric.

Organization

Hyatt Centric Times Square New York

Summary

At Hyatt, we believe in the power of belonging—making people feel at home no matter where they are. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Everyone's role matters, and your individuality is celebrated. Hospitality is more than just a job—it's a career for people who care.

Welcome to Hyatt Centric Times Square New York, your home base in the heart of the Big Apple. Enjoy modern guest rooms with local style, stunning views, and unique spaces like our rooftop bar. Discover endless adventures at our hotel in Times Square.

Role Responsibilities

• Oversee front office staff, cash control, staffing, and guest services.
• Include training, staff development, and scheduling.
• Report directly to the Front Office Manager.
• Require strong attention to detail and effective communication with guests and team members.

Salary Range

$64,350 – $70,000, commensurate with experience.

Benefits

• Free room nights, discounted rates, and Friends & Family rates.
• Medical, dental, vision insurance after 30 days.
• 401k with company match.
• Paid vacation, sick days, and personal days.
• Family bonding, adoption assistance, and free meals.
• Retail discounts, tuition reimbursement, employee stock purchase plan.
• Opportunities for career growth.

Qualifications

• Desire to satisfy others in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to interact effectively with diverse backgrounds.
• Preferred: 1+ year front office supervisory experience.
• Service-oriented with professional presentation skills.
• Hospitality degree is a plus.
• Strong leadership, communication, organizational, and administrative skills.
• Flexible schedule, including weekends and holidays.
• Union experience preferred.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job functions: Management, Hospitality