Assistant Operations Manager

Hyatt Hotels Corporation; New York (NY); On-site; USD 65,000 - 67,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance guest experiences within the Front Office and Housekeeping departments. This role emphasizes a commitment to excellent communication and collaboration with various stakeholders, ensuring that all operations align with core values. Ideal candidates will possess a service-oriented mindset, strong organizational skills, and the ability to thrive in a fast-paced environment. Join a dynamic team where your contributions will directly impact guest satisfaction and operational success, paving the way for a rewarding career in hospitality.

Qualifications

• 2-3 years of progressive hotel Housekeeping and/or Front Office experience.
• Refined verbal and written communication skills essential for guest interaction.

Responsibilities

• Assist in overseeing the Front Office and Housekeeping departments.
• Ensure colleague behaviors align with Hyatt’s core values.

Skills

Customer Service

Communication Skills

Organizational Skills

Interpersonal Skills

Leadership

Education

2-3 years of hotel experience

Tools

Microsoft Word

Microsoft Excel

Job description

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Peggy Focheux Duval: Director of Learning & Development, France

The responsibilities include assisting in overseeing the Front Office and Housekeeping departments.

Specific duties in this role will include but are not limited to:

• Agility to adjust to various departments throughout the hotel as needed to support the operation
• A commitment to guest communication from pre-arrival to post-stay survey
• Ensuring that Housekeeping and Front Office division's colleague's behaviors align with Hyatt’s core values
• Working closely with all other stakeholders, including fellow leaders in the Housekeeping and Front Office Operations, in a collaborative manner, focusing on the overall success of the hotel
• Supervising colleagues within Housekeeping and Front Office divisions

Pay rate for this position ranges from $65,000 to $66,500 annually.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Ability and willingness to help with coverage in other hotel areas
• Refined verbal and written communication skills
• 2-3 years of progressive hotel Housekeeping and/or Front Office experience
• Service-oriented style with professional presentation skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills
• Must have flexible work availability, including mornings, evenings, weekends, and holidays

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