Assistant Operations Manager

Hero Practice Services; Washington (District of Columbia); On-site; USD 43,000 - 57,000; Full time

Job summary

A forward-thinking company is seeking an Assistant Operations Manager to enhance patient care and streamline office processes. This pivotal role involves managing front office operations, optimizing scheduling, and supporting HR functions within a pediatric healthcare setting. You'll be at the forefront of delivering high-quality, compassionate services to children in underserved communities. Join a dedicated team that values innovation and teamwork, and make a meaningful impact in the lives of many. If you thrive in a dynamic environment and are passionate about healthcare, this opportunity is perfect for you!

Qualifications

• Minimum one year of administrative experience in a medical practice.
• Strong interpersonal and problem-solving skills are essential.

Responsibilities

• Manage front office processes and scheduling for patient flow.
• Support HR functions and ensure compliance with regulations.

Skills

Administrative Skills

Interpersonal Skills

Problem-solving Skills

Multitasking

Customer Service

Education

High School Diploma or GED

Associate’s Degree

Tools

Microsoft Office

ECW/Dolphin Database

Job description

Join to apply for the Assistant Operations Manager role at Hero Practice Services.

Description

Job Description: Assistant Operations Manager

Job Details

• Reports to: Operations Manager
• Status: Exempt
• Pay Range: $43,888-$56,130 annually

Company Overview

Hero Practice Services group is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!

Company Mission

To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.

Outcome of the Role

The Assistant Manager is responsible for achieving patient and organizational goals by managing front office processes, optimizing scheduling, and assisting with human resource functions within a pediatric dental, vision, and orthodontic practice. This role supports the organization’s core values and focuses on delivering high-quality, compassionate healthcare, building a positive community within the practice, and ensuring efficient office operations.

Key Responsibilities

• Manage front office processes, including scheduling, patient flow, and administrative tasks
• Support human resources functions such as managing employee files, verifying insurance benefits, overseeing timesheets, and supervising front desk staff
• Improve office processes through innovative thinking
• Ensure compliance with all laws and regulations, including HIPAA
• Build a team culture that fosters satisfaction and retention
• Provide excellent customer service, greeting patients, answering inquiries, and creating payment plans
• Complete administrative tasks accurately and timely
• Collaborate with the support center team on programs and initiatives
• Support a positive, collaborative, and respectful work environment

Minimum Qualifications

• High school diploma or GED required; Associate’s Degree preferred
• At least one year of administrative experience
• Experience in a medical practice and project management preferred
• Availability to work weekends
• Intermediate knowledge of Microsoft Office

Desired Qualifications

• Associate’s Degree preferred
• Strong interpersonal and problem-solving skills
• Ability to multitask and work efficiently
• Knowledge of ECW/Dolphin Database and order processing systems is a plus

Physical Requirements

Full range of motion, ability to sit, walk, stand, talk, hear, and lift up to 25 pounds.

Work Environment

Professional healthcare setting with exposure to blood, bodily fluids, and infectious pathogens. Use of protective equipment required.

Equal Employment Opportunity

Hero Practice Services provides equal employment opportunities and prohibits discrimination based on any protected characteristic.