Assistant Operations Manager

Schahet Hotels; Frontenac (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks an Assistant Operations Manager to enhance guest experiences and ensure smooth hotel operations. This role involves supervising staff, engaging with guests, and collaborating with various departments to maintain high service standards. The ideal candidate will possess a degree in Hospitality Management and have at least two years of relevant experience. Join a dynamic team dedicated to creating memorable stays for guests while fostering a supportive work environment. This is a fantastic opportunity to grow in the hospitality sector and make a significant impact.

Qualifications

• 2+ years of hotel experience in management roles.
• Strong leadership and communication skills are essential.

Responsibilities

• Supervise hotel staff and ensure guest satisfaction.
• Assist GM in hotel operations and uphold brand standards.

Skills

Guest Service

Team Leadership

Hospitality Management

Communication Skills

Problem Solving

Education

College degree in Hospitality Management

Job description

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Summary

At Schahet Hotels, we want our guests to relax and be themselves, which means we need you to:

• Be yourself by being natural, professional, and personable in your interactions
• Get prepared by paying attention and using your knowledge to handle any situation
• Show you care by being thoughtful in welcoming and connecting with guests
• Take action by showing initiative, taking ownership, and going the extra mile
• Treat everyone with respect, including guests and colleagues
• Demonstrate integrity by always doing the right thing, whether working alone or in a team
• Be at the service of our guests and colleagues, embodying a service-oriented attitude
• Celebrate successes by showing enthusiasm, supporting team activities, and sharing in achievements

The Assistant General Manager (AGM) is the second-in-command at the hotel. The AGM assists the General Manager in managing hotel operations according to brand standards and values, ensuring a friendly and professional environment. The AGM is responsible for monitoring social media reports and acts as the hotel leader in the absence of the GM, upholding the values of Respect, Integrity, Service, and Excitement at all times.

Essential Duties & Responsibilities

Reports directly to the General Manager and supervises all hotel staff in cooperation with the GM.

Primary Duties Include

• Ensuring Guest Survey scores are above brand system averages and implementing corrective actions when needed
• Supervising guest service quality with the GSM and GSRs
• Collaborating with the Executive Housekeeper, GSM, and Chief Engineer to address issues promptly
• Participating in hiring and termination processes
• Engaging with guests during meals and events
• Involving in all candidate interviews for hotel positions

Other duties include supporting various departments, leading new staff orientation, assisting with payroll and HR tasks, conducting property inspections, supporting sales and marketing, and ensuring compliance with corporate requests.

Qualifications

• College degree in Hospitality Management or equivalent
• At least two years of hotel experience as a sales manager, guest service manager, or operations manager

Supervisory responsibilities include overseeing all hotel staff, with reporting lines as specified.

Physical Demands

• Ability to drive, walk, speak, hear, see, and perform moderate physical activities; proficient in English communication

Additional requirements include meeting all brand and corporate training deadlines, making operational decisions in the GM's absence, and achieving financial and service goals.