Assistant Operations Manager (BWI)

CLEAR; Baltimore (MD); On-site; USD 40,000 - 65,000; Full time

Job summary

Join an innovative team dedicated to creating seamless experiences at airports. As an Assistant Operations Manager, you will lead daily operations, ensuring the highest levels of security and customer service. This role is perfect for someone who thrives in fast-paced environments and enjoys coaching a dynamic team. You will build strong relationships within the airport community while managing multiple priorities. If you are ready to enhance customer experiences and drive operational excellence, this opportunity is for you!

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment.
• Manage shift briefings, coach and mentor the team.

Skills

Leadership in customer-facing operations

Interpersonal and communication skills

Organizational skills

Technology proficiency

Ability to manage multiple priorities

Job description

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading the daily floor operations at your station. The ideal candidate thrives in a fast-paced environment and is a hands-on coach for security, customer service, and sales.

Key Responsibilities Include:

1. Spend 80% of time on the floor in a customer-facing environment at the airport.
2. Ensure CLEAR and TSA policies and procedures are conducted with the highest levels of security and integrity.
3. Monitor and drive security, service, and sales on each shift.
4. Manage shift briefings, debriefs, huddles, and handle changes, breaks, and rotations. Coach, mentor, and train the team to meet sales and customer service goals and standards.
5. Oversee asset control and devices; understand how our technology works and troubleshoot when necessary.
6. Represent CLEAR throughout the airport, TSA, and airline community by building strong stakeholder relationships.
7. Manage incident prevention and responses.
8. Attend station management team meetings.

Ideal candidates will have:

1. 1-2 years of leadership experience in a customer-facing operation (retail, restaurants, hospitality, rental cars).
2. Excellent interpersonal and communication skills with the ability to motivate, mentor, and influence others.
3. Ability to manage multiple priorities in an ever-changing environment.
4. Strong organizational skills to handle multiple priorities and tasks.
5. Proficiency in using technology daily.
6. Ability to successfully complete a government background investigation.
7. Ability to stand and walk for extended periods.
8. Ability to follow policies and procedures set by CLEAR, airport, state, and federal regulations.
9. Availability to work non-traditional schedules, including weekends, holidays, early mornings, and evenings.

About CLEAR:

Have you ever had that green-light feeling? When you hit every green light and the day feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With over 27 million passionate members and hundreds of partners worldwide, CLEAR’s identity platform is transforming how people live, work, and travel. Whether at the airport, stadium, or on your phone, CLEAR connects you to the things that make you, you—unlocking easier, more secure, and seamless experiences that feel like magic.

We provide reasonable accommodations to qualified individuals with disabilities or protected needs. Please inform us if you require accommodations to apply or perform your job. Examples include, but are not limited to, time off, extra breaks, modifications to application or work procedures, policy exceptions, alternative formats, live captioning, sign language interpreters, or specialized equipment.