Assistant Operations Manager

Schahet Hotels; St. Louis (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Operations Manager to enhance guest experiences and uphold brand values. This role involves supervising staff, ensuring high service quality, and collaborating across departments. The ideal candidate will have a passion for hospitality, strong leadership skills, and the ability to engage with guests effectively. Join a team that values respect, integrity, and service, and take the next step in your management career in a dynamic and supportive environment.

Qualifications

• Minimum two years of hotel experience in sales, guest service, or operations management.
• Strong leadership and communication skills required.

Responsibilities

• Ensure guest survey scores are above the brand average.
• Supervise guest service quality and coordinate with department heads.
• Assist in hiring and training new staff.

Skills

Guest Service

Team Leadership

Communication Skills

Problem Solving

Education

College degree in Hospitality Management

Job description

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Summary

At Schahet Hotels, we want our guests to relax and be themselves, which means we need you to:

• Be yourself by being natural, professional, and personable with people
• Be prepared by noticing and using your knowledge to handle any situation
• Show you care by being thoughtful in welcoming and connecting with guests
• Take initiative, own your responsibilities, and go the extra mile
• Treat everyone with respect, including guests and colleagues
• Demonstrate integrity by always doing the right thing
• Prioritize service for guests, colleagues, and managers, helping and assisting as needed
• Celebrate successes and participate actively in team activities

Role Overview

The Assistant General Manager (AGM) is the second-in-command at the hotel, assisting the GM in managing operations according to brand standards and values. The AGM oversees social media reports, acts as the hotel in the GM's absence, and embodies the core values of Respect, Integrity, Service, and Excitement.

Primary Duties

• Ensure guest survey scores are above the brand average, implementing improvements as needed
• Supervise guest service quality with the GSM and GSRs
• Coordinate with the Executive Housekeeper, GSM, and Chief Engineer to resolve issues promptly
• Assist in hiring and termination processes
• Engage with guests during breakfast and meetings
• Participate in interviewing candidates for hotel positions

Additional Responsibilities

• Support other departments as needed
• Lead new associate orientation and training
• Assist with payroll, HR, and labor management
• Collaborate on scheduling, training, supplies, and process improvements
• Conduct daily property inspections
• Assist with sales, marketing, budgeting, and reporting
• Ensure compliance with corporate requests
• Perform other duties as required

Qualifications

• College degree in Hospitality Management or equivalent
• Minimum two years of hotel experience in sales, guest service, or operations management

Supervisory & Physical Demands

• Supervise all hotel staff reporting to the GM
• Must be able to perform physical activities like driving, walking, and speaking
• Must communicate professionally in English, both oral and written

Additional Information

• Full-time employment
• Mid-Senior level
• Management and Hospitality industry