Assistant Office Manager - Patient Experience & Ops Lead

EyeCare Partners; Rocky Mount (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

EyeCare Partners is seeking an Assistant Office Manager to lead a patient-focused team at a medical office. This role emphasizes business acumen and the Total Patient Experience (TPE), coordinating daily operations and supporting physicians.

You will maintain office flow, manage supplies, train staff, uphold corporate policies, and serve as a point of contact in the Office Manager's absence; prior medical office or leadership experience is preferred.

Qualifications

• Minimum 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location.
• Enforce all corporate policies and procedures.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
• Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
• Handle team member and patient questions in the absence of the Office Manager.

Skills

Leadership

Customer interaction

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Assistant Office Manager to lead a patient-focused team at a medical office. This role emphasizes business acumen and the Total Patient Experience (TPE), coordinating daily operations and supporting physicians.

You will maintain office flow, manage supplies, train staff, uphold corporate policies, and serve as a point of contact in the Office Manager's absence; prior medical office or leadership experience is preferred.