Assistant Office Manager: Lead Patient Experience & Ops

Eye Care Partners Career Opportunities; Lebanon (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners is seeking an Assistant Office Manager to lead a patient-centered office team and drive the Total Patient Experience (TPE). The role emphasizes strong doctor relationships and enforcing corporate policies while coaching staff to success.

The ideal candidate has leadership experience, customer-facing skills, and a HS diploma or GED, with proficiency in Excel/Word/PowerPoint/Outlook. Medical office background is preferred.

Qualifications

• Previous medical office experience preferred; previous leadership experience strongly preferred.
• Experience interacting with customers/patients required or equivalent combination of education and experience.
• ABO and NCLE certifications preferred but not required.
• Must be able to provide proof of identity and right to work in the United States.
• High school diploma or GED required.

Responsibilities

• Effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location.
• Enforce all corporate policies and procedures.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
• Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
• Handle team member and patient questions in the absence of the Office Manager.

Skills

Leadership experience

Customer service

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Assistant Office Manager to lead a patient-centered office team and drive the Total Patient Experience (TPE). The role emphasizes strong doctor relationships and enforcing corporate policies while coaching staff to success.

The ideal candidate has leadership experience, customer-facing skills, and a HS diploma or GED, with proficiency in Excel/Word/PowerPoint/Outlook. Medical office background is preferred.