Assistant Microtransit Operations Lead

Transdev; Goodyear (AZ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 12 days; 8 standard and 4浮動

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev in Goodyear, Arizona is hiring an Assistant Microtransit Operations Supervisor to oversee microtransit service delivery and support the Lead Supervisor. You will monitor performance, safety and on-time metrics while coordinating operator scheduling and response to rider feedback.

The role requires a high school diploma, bilingual English/Spanish preferred, and at least one year in transit. You will work weekends/shifts as needed, participate in training, and assist with hiring and

Qualifications

• High school diploma or equivalent.
• Bilingual in English and Spanish preferred.
• Minimum 1 year experience in the transit industry.
• Knowledge of Microtransit, fixed route, or paratransit operations; dispatch and booking software platforms; DOT standards.
• Strong analytical and communication skills.
• Prior supervisory experience preferred.

Responsibilities

• Monitor AM & PM pull-outs and operator readiness.
• Monitor on-time performance and trip routing.
• Recommend SOP improvements to boost KPIs.
• Conduct road observations on safety and service quality.
• Enforce attendance policies and respond to customer comments.
• Participate in training campaigns and assist with hiring/training of new operators.
• Work independently in a dynamic environment with changing priorities.

Skills

Bilingual English Spanish

Transit operations

Analytical skills

Communication skills

Supervisory experience

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Transdev in Goodyear, Arizona is hiring an Assistant Microtransit Operations Supervisor to oversee microtransit service delivery and support the Lead Supervisor. You will monitor performance, safety and on-time metrics while coordinating operator scheduling and response to rider feedback.

The role requires a high school diploma, bilingual English/Spanish preferred, and at least one year in transit. You will work weekends/shifts as needed, participate in training, and assist with hiring and