Assistant Microtransit Operations Supervisor

Transdev; Goodyear (AZ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 12 days; 8 standard and 4浮動

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev in Goodyear, Arizona is hiring an Assistant Microtransit Operations Supervisor to oversee microtransit service delivery and support the Lead Supervisor. You will monitor performance, safety and on-time metrics while coordinating operator scheduling and response to rider feedback.

The role requires a high school diploma, bilingual English/Spanish preferred, and at least one year in transit. You will work weekends/shifts as needed, participate in training, and assist with hiring and

Qualifications

• High school diploma or equivalent.
• Bilingual in English and Spanish preferred.
• Minimum 1 year experience in the transit industry.
• Knowledge of Microtransit, fixed route, or paratransit operations; dispatch and booking software platforms; DOT standards.
• Strong analytical and communication skills.
• Prior supervisory experience preferred.

Responsibilities

• Monitor AM & PM pull-outs and operator readiness.
• Monitor on-time performance and trip routing.
• Recommend SOP improvements to boost KPIs.
• Conduct road observations on safety and service quality.
• Enforce attendance policies and respond to customer comments.
• Participate in training campaigns and assist with hiring/training of new operators.
• Work independently in a dynamic environment with changing priorities.

Skills

Bilingual English Spanish

Transit operations

Analytical skills

Communication skills

Supervisory experience

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Assistant Microtransit Operations Supervisor

Bilingual in English & Spanish preferred

(Saturdays Required)

Transdev in Goodyear, Arizona is hiring an Assistant Microtransit Operations Supervisor . The Assistant Microtransit Operations Supervisor performs supervisory duties relative to the oversight of Microtransit service delivery and provides assistance to the Lead Microtransit Operations Supervisor. This includes evaluating service performance, operator performance to ensure compliance with all applicable rules, procedures, and the service agreement. The Supervisor performs the scheduling duties for both manpower and accepting inbound trip requests as required. Monitors and ensures smooth provision of service not limited to overall rider satisfaction, safety, on time performance, service quality and customer service.

Transdev is proud to offer:

Non-CBA Position:

Competitive compensation package of minimum $50,000 – Maximum $55,000

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Monitor AM & PM pull-outs, including fit for duty positive check in on all operators.

• Monitor on time performance and trip routing.

• Makes recommendations to support the implementation of standard operating procedures to improve key performance indicators.

• Conducts road observations to evaluate operator safety, customer service, and systematic knowledge of the service.

• Monitors and enforces the company attendance policy.

• Respond to customer comments related to the service.

• Participates in training campaigns related to service operations, and the software provider.

• Assists the city with marketing campaigns to promote the service.

• Assists with the hiring and training of new operators as required.

• Work independently to perform a variety of functions while working in a dynamic environment with changing priorities to meet established deadlines.

• Other duties as assigned.

Qualifications:

• High school diploma or equivalent

• Bilingual in English and Spanish preferred.

• Minimum (1) years’ experience in the transit industry.

• Knowlege of: Microtransit, fixed route, or paratransit operations; dispatch and booking software platforms; state and federal DOT standards.

• Demonstrated analytical skills, with a high level of discretion and judgment to support informed decision-making.

• Proven ability to establish and maintain collaborative working relationships with internal and external stakeholders.

• Strong verbal and written communication skills.

• Effective problem-solving skills and a commitment to exceptional customer service.

• A demonstrated commitment to organizational well‑being and a respectful, supportive approach toward colleagues.

• Ability to work effectively in a team-oriented, collaborative environment.

• Maintains a positive attitude, sound judgment, and openness to giving and receiving constructive feedback.

• Supports a culture that promotes critical thinking, constructive dialogue, and continuous improvement.

• Prior supervisory experience preferred.

• Must be able to work flexible hours, including weekends and shift work as needed.

Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces

Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Polic

Job Category: Management

Job Type: Full Time

Work Type: No Remote

Req ID: 9371

Pay Group: UC6

Cost Center: 55378

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.