Assistant Microtransit Operations Supervisor

Transdev North America, Inc.; Goodyear (AZ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Transdev in Goodyear, Arizona is hiring an Assistant Microtransit Operations Supervisor to oversee microtransit service delivery and assist the Lead Supervisor. You will evaluate performance, monitor on-time performance, and ensure safety and service quality while coordinating staffing and inbound trip requests.

DH: This role requires at least 1 year in transit and a willingness to work weekends/shifts. DOT compliance and customer service focus are essential in a fast-paced, responsive

Qualifications

• High school diploma or equivalent.
• Bilingual in English and Spanish preferred.
• Minimum 1 year experience in the transit industry.
• Knowlege of Microtransit, fixed route, or paratransit operations; dispatch and booking software platforms; state and federal DOT standards.
• Demonstrated analytical skills, with a high level of discretion and judgment to support informed decision-making.
• Proven ability to establish and maintain collaborative working relationships with internal and external stakeholders.
• Strong verbal and written communication skills.
• Effective problem-solving skills and a commitment to exceptional customer service.
• A demonstrated commitment to organizational well-being and a respectful, supportive approach toward colleagues.
• Ability to work effectively in a team-oriented, collaborative environment.
• Maintains a positive attitude, sound judgment, and openness to giving and receiving constructive feedback.
• Supports a culture that promotes critical thinking, constructive dialogue, and continuous improvement.
• Prior supervisory experience preferred.
• Must be able to work flexible hours, including weekends and shift work as needed.

Responsibilities

• Monitor AM & PM pull-outs, including fit for duty positive check in on all operators.
• Monitor on time performance and trip routing.
• Makes recommendations to support the implementation of standard operating procedures to improve key performance indicators.
• Conducts road observations to evaluate operator safety, customer service, and systematic knowledge of the service.
• Monitors and enforces the company attendance policy.
• Respond to customer comments related to the service.
• Participates in training campaigns related to service operations, and the software provider.
• Assists the city with marketing campaigns to promote the service.
• Assists with the hiring and training of new operators as required.
• Work independently to perform a variety of functions while working in a dynamic environment with changing priorities to meet established deadlines.
• Other duties as assigned.

Skills

Bilingual in English and Spanish

Analytical skills

Communication skills

Supervisory experience

Education

High school diploma or equivalent

Tools

Dispatch software

Booking software

Job description

Bilingual in English & Spanish preferred Transdev in Goodyear, Arizona is hiring an Assistant Microtransit Operations Supervisor. The Assistant Microtransit Operations Supervisor performs supervisory duties relative to the oversight of Microtransit service delivery and provides assistance to the Lead Microtransit Operations Supervisor. This includes evaluating service performance, operator performance to ensure compliance with all applicable rules, procedures, and the service agreement. The Supervisor performs the scheduling duties for both manpower and accepting inbound trip requests as required. Monitors and ensures smooth provision of service not limited to overall rider satisfaction, safety, on time performance, service quality and customer service.

Saturdays Required

Bilingual in English & Spanish preferred Transdev in Goodyear, Arizona is hiring an Assistant Microtransit Operations Supervisor. The Assistant Microtransit Operations Supervisor performs supervisory duties relative to the oversight of Microtransit service delivery and provides assistance to the Lead Microtransit Operations Supervisor. This includes evaluating service performance, operator performance to ensure compliance with all applicable rules, procedures, and the service agreement. The Supervisor performs the scheduling duties for both manpower and accepting inbound trip requests as required. Monitors and ensures smooth provision of service not limited to overall rider satisfaction, safety, on time performance, service quality and customer service.

Non-CBA Position

Transdev is proud to offer

• Competitive compensation package of minimum $50,000 - Maximum $55,000

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Monitor AM & PM pull-outs, including fit for duty positive check in on all operators.
• Monitor on time performance and trip routing.
• Makes recommendations to support the implementation of standard operating procedures to improve key performance indicators.
• Conducts road observations to evaluate operator safety, customer service, and systematic knowledge of the service.
• Monitors and enforces the company attendance policy.
• Respond to customer comments related to the service.
• Participates in training campaigns related to service operations, and the software provider.
• Assists the city with marketing campaigns to promote the service.
• Assists with the hiring and training of new operators as required.
• Work independently to perform a variety of functions while working in a dynamic environment with changing priorities to meet established deadlines.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent
• Bilingual in English and Spanish preferred.
• Minimum (1) years’ experience in the transit industry.
• Knowlege of: Microtransit, fixed route, or paratransit operations; dispatch and booking software platforms; state and federal DOT standards.
• Demonstrated analytical skills, with a high level of discretion and judgment to support informed decision-making.
• Proven ability to establish and maintain collaborative working relationships with internal and external stakeholders.
• Strong verbal and written communication skills.
• Effective problem-solving skills and a commitment to exceptional customer service.
• A demonstrated commitment to organizational well-being and a respectful, supportive approach toward colleagues.
• Ability to work effectively in a team-oriented, collaborative environment.
• Maintains a positive attitude, sound judgment, and openness to giving and receiving constructive feedback.
• Supports a culture that promotes critical thinking, constructive dialogue, and continuous improvement.
• Prior supervisory experience preferred.
• Must be able to work flexible hours, including weekends and shift work as needed.

Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview