Bilingual Microtransit Outreach Ambassador (Spanish/English)

Transdev North America, Inc.; Goodyear (AZ); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 12 days; 8 standard and 4浮动?

401(k) retirement plan, medical, and D

Job summary

Transdev North America, Inc. is seeking an Outreach Ambassador for the WeRIDE microtransit service in Goodyear, AZ. You will educate riders on how to use WeRIDE, including the mobile app, fare options, and trip planning, while engaging diverse communities in Spanish and English.

You will participate in community events, support city-led campaigns, and document outreach activities while maintaining safety and professional standards in all interactions.

Qualifications

• Must be fluent in both Spanish and English.
• Minimum of two years of full-time customer service experience with the public preferred.

Responsibilities

• Assist riders with questions about WeRIDE, how to use the service, and fare options.
• Respond to rider feedback, compliments, and complaints professionally.
• Attend community outreach events and present to civic groups and schools on behalf of cities.
• Collaborate with city representatives to address rider feedback and identify service improvements.
• Distribute outreach materials to local businesses and community locations.
• Test and verify mobile app functionality when service zones or updates are introduced.
• Support city marketing campaigns and track outreach activities with regular reporting.

Skills

Bilingual: Spanish and English

Customer service experience

Public outreach

Presentations/public speaking

Independent work in multiple zones

Job description

Transdev North America, Inc. is seeking an Outreach Ambassador for the WeRIDE microtransit service in Goodyear, AZ. You will educate riders on how to use WeRIDE, including the mobile app, fare options, and trip planning, while engaging diverse communities in Spanish and English.

You will participate in community events, support city-led campaigns, and document outreach activities while maintaining safety and professional standards in all interactions.