Assistant Manager05533 1272 Independence Dr

Domino's Franchise; Rocky Mount (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pizza franchise in Rocky Mount, NC is seeking a team leader to manage delivery drivers and customer service representatives. This role involves ensuring timely order processing, handling cash deposits, conducting inventory counts, and promoting pizza products. Ideal candidates exhibit strong leadership and customer service skills. A dynamic work environment is fostered, aiming for maximum customer satisfaction.

Qualifications

• Proven leadership experience in a fast-paced environment.
• Strong customer service skills and ability to address complaints effectively.
• Comfortable using a computer-based order entry system.

Responsibilities

• Lead a team of delivery drivers and customer service representatives.
• Ensure timely order processing and accurate deliveries.
• Handle nightly cash deposits and inventory counts.
• Promote and sell pizza products and specials.

Skills

Leadership skills

Customer service

Conflict resolution

Inventory management

Teamwork

Job description

Job Description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly

• Maintain staffing levels that mirror the needs of business at any point of the day

• When closing, responsible for end of the night bank deposits

• When closing, responsible for doing a nightly product inventory count

• When opening, ensure the store is set up properly and ready to receive orders upon time of open

• Foster and project a sense of urgency with each and every order

• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer

• Collect money and signed credit card receipts from delivery drivers at the end of their shift

• Ensure vehicles used for delivery pass inspection, both mechanically and visually

• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.

• Uphold Dominos standards of grooming, uniform, and appearance

• Promote pizza products, specials, and promotions

• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person

• Ability to speak and write clearly and comprehension of using a computer based order entry system

• Contribute to and promote an atmosphere of teamwork, energy, and fun