Assistant Manager08947 8551 Hwy 56 West

Domino's Franchise; Louisburg (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

A well-known fast-food chain in Louisburg is seeking a leader for their delivery team. The role involves overseeing delivery drivers and customer service staff, ensuring prompt and accurate orders, managing staffing levels, and conducting nightly operational tasks. Strong leadership and customer service skills are essential for success in this fast-paced environment.

Qualifications

• Experience leading a team, especially in a customer service environment.
• Proficiency in using computer-based order entry systems.
• Ability to provide quality customer service in person and over the phone.

Responsibilities

• Lead a team of delivery drivers and customer service representatives to ensure order accuracy.
• Maintain appropriate staffing levels based on business needs.
• Oversee end-of-night bank deposits and nightly product inventory counts.
• Ensure store readiness for opening and effective routing of delivery drivers.
• Foster urgency and deliver consistent, positive customer service.
• Resolve disputes and convert unhappy customers into returning clients.
• Collect money and signed receipts from drivers at shift end.
• Ensure delivery vehicles pass mechanical/visual inspections.
• Route drivers to maximize on-time delivery while upholding standards.
• Uphold grooming, uniform, and store appearance standards.
• Promote pizza products, specials, and promotions.
• Cross-train for product prep, opening/closing, and pizza oven operation.

Skills

Leadership

Customer Service

Conflict Resolution

Teamwork

Routing optimization

Inventory control

Opening procedures

Closing procedures

Order entry

Job description

Job Description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly

• Maintain staffing levels that mirror the needs of business at any point of the day

• When closing, responsible for end of the night bank deposits

• When closing, responsible for doing a nightly product inventory count

• When opening, ensure the store is set up properly and ready to receive orders upon time of open

• Foster and project a sense of urgency with each and every order

• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer

• Collect money and signed credit card receipts from delivery drivers at the end of their shift

• Ensure vehicles used for delivery pass inspection, both mechanically and visually

• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.

• Uphold Dominos standards of grooming, uniform, and appearance

• Promote pizza products, specials, and promotions

• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

• properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person

• Ability to speak and write clearly and comprehension of using a computer based order entry system

• Contribute to and promote an atmosphere of teamwork, energy, and fun