Assistant Manager: Store Ops & Customer Experience

SmartRecruiters, Inc.; Danville (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

SmartRecruiters, Inc. in Danville, IL is seeking a dedicated Assistant Manager to oversee daily store operations and lead shifts, ensuring exceptional customer experiences.

You will manage and motivate a team, handle customer interactions, and ensure food safety compliance while maintaining accurate cash handling and financial records. The role involves inventory support, staff training, store cleanliness, and participating in promotions, with collaboration with the General Manager to drive

Qualifications

• Proven experience in a supervisory role in the food service industry is required.
• Strong leadership and team management skills are essential.
• Excellent customer service and interpersonal skills are required.
• Proficiency in cash handling and basic accounting principles is needed.
• Ability to multitask and prioritize in a fast-paced environment.
• Demonstrated problem-solving and decision-making abilities.
• Knowledge of food safety regulations and best practices is required.
• Proficient in using point-of-sale systems and basic computer applications.
• Excellent time management and organizational skills are necessary.
• Must be able to lift up to 25 pounds and stand for extended periods.
• Strong verbal and written communication skills are necessary.
• Flexible availability including evenings, weekends, and holidays.
• High school diploma or equivalent; further education in business management is a plus

Responsibilities

• Oversee daily store operations and lead shifts efficiently.
• Manage and motivate team members to achieve performance goals.
• Handle customer interactions and resolve issues professionally.
• Ensure compliance with food safety regulations and company policies.
• Manage cash transactions and maintain accurate financial records.
• Assist in inventory management and supply ordering.
• Contribute to a positive work environment and team morale.
• Participate in employee training and development initiatives.
• Maintain store cleanliness and organization.
• Assist in implementing marketing promotions and sales strategies.
• Collaborate with the General Manager on store performance improvements.

Skills

Supervisory experience

Leadership

Customer service

Cash handling

Time management

Food safety knowledge

POS operation

Education

High school diploma or equivalent

Business management education (a plus)

Tools

POS systems

Basic computer applications

Job description

SmartRecruiters, Inc. in Danville, IL is seeking a dedicated Assistant Manager to oversee daily store operations and lead shifts, ensuring exceptional customer experiences.

You will manage and motivate a team, handle customer interactions, and ensure food safety compliance while maintaining accurate cash handling and financial records. The role involves inventory support, staff training, store cleanliness, and participating in promotions, with collaboration with the General Manager to drive