Retail Assistant Manager: Lead Team & Customer Experience

SmartRecruiters, Inc.; Salem (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

SmartRecruiters, Inc. in Salem, IL seeks an Assistant Manager to support daily operations, lead the team, and ensure exceptional service.

This role focuses on supervising staff, managing schedules, handling cash, inventory, and merchandising, while maintaining policy compliance.

Candidates should have at least 2 years in a supervisory role, strong leadership, and excellent communication; a bachelor's is preferred.

Qualifications

• Retail supervisory experience required, minimum 2 years.
• Strong leadership and team development skills.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Assist the store manager in daily operations and maintaining store standards
• Lead, motivate, and train team members to deliver outstanding customer service
• Manage staff scheduling and ensure coverage for all shifts
• Handle cash transactions, deposits, and financial reporting accurately
• Oversee inventory control, receiving, stocking, and counts
• Resolve customer complaints promptly and professionally
• Ensure visual merchandising aligns with guidelines
• Support sales goals and promotional activities
• Step in for the store manager during absence and make key decisions

Skills

Retail leadership

Customer service

Cash handling

Inventory management

Team supervision

Communication

Multitasking

Education

High school diploma or equivalent

Bachelor's degree in Business Administration or related field preferred

Tools

POS systems

Microsoft Office

Job description

SmartRecruiters, Inc. in Salem, IL seeks an Assistant Manager to support daily operations, lead the team, and ensure exceptional service.

This role focuses on supervising staff, managing schedules, handling cash, inventory, and merchandising, while maintaining policy compliance.

Candidates should have at least 2 years in a supervisory role, strong leadership, and excellent communication; a bachelor's is preferred.