Store Operations Leader — Assistant Manager & Team Coach

SmartRecruiters, Inc.; Morton (IL); On-site; USD 40,000 - 58,000; Full time

Job summary

SmartRecruiters, Inc. in Morton, IL seeks an enthusiastic Assistant Manager to lead store operations, supervise staff, and ensure exceptional customer service. You will manage cash, train teammates, and uphold company standards while fostering a collaborative environment.

The role emphasizes performance analysis, inventory oversight, and safe, organized store conditions, with opportunities to develop leadership skills and contribute to daily and strategic store growth.

Qualifications

• Proven leadership and team-management experience in a fast-paced retail or food service environment.
• Strong math and problem-solving skills with the ability to handle financial transactions accurately and efficiently.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with diverse teams and customers.
• Demonstrated customer service excellence and a genuine commitment to customer satisfaction.
• Reliable, responsible, and detail-oriented with strong organizational and time management abilities.
• Ability to multitask, prioritize effectively, and remain calm under pressure while maintaining quality standards.
• Proficiency in cash handling and money management.
• Physical capability to lift up to 25 pounds regularly and stand for extended periods.
• Friendly demeanor, positive attitude, and genuine enthusiasm for supporting and motivating team members.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Conflict resolution and problem-solving abilities with a collaborative and inclusive mindset.
• Willingness to learn and adapt to new processes, technologies, and operational improvements.
• Experience with inventory management and stock control procedures.
• Demonstrated ability to analyze performance data and identify operational improvement opportunities.
• Experience with point-of-sale (POS) systems and basic computer skills (preferred).
• Background in staff training and development (preferred).

Responsibilities

• Lead and manage store operations during assigned shifts, ensuring efficiency, quality, and strict adherence to company standards
• Supervise, train, and motivate team members while providing constructive feedback and meaningful support for their professional development
• Interact professionally and courteously with customers, addressing inquiries and concerns with empathy and a genuine customer-focused approach
• Handle cash management responsibilities, including processing transactions, reconciling registers, and maintaining accurate financial records
• Answer phones, take orders, and manage customer communications in a friendly and efficient manner
• Maintain a clean, organized, and safe store environment by overseeing cleaning duties and operational standards
• Assist with inventory management, stock rotation, and supply ordering to optimize store operations
• Resolve conflicts and operational challenges with a decisive yet collaborative approach
• Communicate transparently with management regarding operational issues, employee performance, and customer feedback
• Analyze store performance metrics and identify opportunities for improvement and strategic growth
• Perform physical tasks including lifting up to 25 pounds regularly and standing for extended periods
• Support team members in achieving individual and store-wide goals through motivational leadership

Skills

Leadership

Team Management

Cash Handling

Customer Service

Operations Oversight

Inventory Control

Communication

Problem Solving

Multitasking

Physical Stamina

Flexibility

Staff Training

Tools

POS Systems

Basic Computer Skills

Job description

SmartRecruiters, Inc. in Morton, IL seeks an enthusiastic Assistant Manager to lead store operations, supervise staff, and ensure exceptional customer service. You will manage cash, train teammates, and uphold company standards while fostering a collaborative environment.

The role emphasizes performance analysis, inventory oversight, and safe, organized store conditions, with opportunities to develop leadership skills and contribute to daily and strategic store growth.